Lead Retail Sales Technician

1 month ago

Tampa, United States Asurion Full time
Our Lead Retail Sales Technician role has big-time impact If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.

At uBreakiFix by Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Starting Pay - $18.16, per hour + uncapped sales & repair incentive potential

Average incentive potential of $550/month & Top incentive potential of $2,600/month, based on performance

We take care of you (benefits/perks):

Competitive hourly and incentive-based pay
Generous medical, dental and vision benefits program
401(K) retirement savings plan with employer match
Paid time off
Tuition reimbursement
Ongoing training to grow your skills

As a Lead Tech, here’s what you can expect to do:

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.

Perform repairs on all devices
Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
Supervise, train and coach tech experts
Stand in as store manager when needed
Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs
Ensure all work orders (WOs) are addressed by end of day (EOD)
Oversee all buybacks and return material authorizations (RMAs)
Manage back of house (BOH) and ensure new processes and procedures are followed
Order and manage inventory
Ensure PPE supplies are ordered and utilized, and safety standards are met

Here’s what you’ll bring to the team:

1+ years of customer service/retail sales experience
6+ months of smartphone repair experience or equivalent
1+ years of retail supervisory experience or equivalent (preferred)
High school diploma or GED (preferred)
Inventory supervisory experience; inventory counts, live inventory management or equivalent
Proficient in Microsoft Office with an emphasis on Excel
Effective verbal and written communication skills
Customer service skills
Motivation to meet and exceed evolving key performance goals
Technical, problem-solving, and organizational talents
Ability to work flexible hours, including weekends and holidays
Reliability and flexibility in difficult situations
The ability to quickly adapt in an ever-changing environment

Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

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