Member Service Representative
4 weeks ago
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 657 Peary Street, Newport, RI 02840
*Restricted Access - Located aboard Naval Station Newport.
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
-
Float Member Service Representative
6 hours ago
Newport News, United States BayPort Credit Union Full time** Float Member Service Representative** **Job Category****:** Branch Operations **Requisition Number****:** FLOAT001913 Showing 1 location **Job Details** **Description** The primary purpose of the Float Member Service Representative position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the...
-
Universal Member Services Representative
2 weeks ago
Newport News, United States 1st Advantage Federal Credit Union Full timeUniversal Member Services Representative - Hidenwood Branch Newport News, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Universal Member Services Representative to support our busy Hidenwood branch. Scheduled hours will Member Services, Member Service, Representative, Business Partner, Operations, Retail, Banking, Insurance
-
Customer Service Representative
3 hours ago
Newport, United States Prysmian Group Full timeACCOUNT REPRESENTATIVE - Purpose:Responsible for identifying customer needs and developing solutions to meet those needs, with the end purpose of increasing sales for specific areas. Major Responsibilities:Main focus of position is promoting and sell Customer Service Representative, Customer Service, Representative, Sales, Diversity, Retail, Manufacturing
-
Member Service Representative
6 days ago
Newport, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Patient Services Representative
2 weeks ago
Newport News, United States Riverside Health System Full timeWorks under the supervision of the Supervisor/ Manager/ Director. Safely and efficiently transports patients, patient's belongings and charts via wheelchair, stretcher, and/or bed. Works as an integral member of the team to assist in transporting spe Patient Services, Representative, Patient, Transport, Healthcare
-
Customer Service Representative
8 hours ago
Newport, United States Domino's Pizza LLC Full timeCustomer Service Representative (CSR) Location: 33 Railroad Square Newport VT 05855 Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder. Daily Routine: Greet...
-
Customer Service Representative
24 hours ago
Newport, United States Domino's Full timeJob DescriptionJob DescriptionCustomer Service Representative (CSR)Location: 33 Railroad SquareNewport VT 05855Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...
-
Customer Service Representative
9 hours ago
Newport, United States WorkSource Oregon Full timeEmployer is currently seeking an individual to fill their Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to: Greet customers in a professional and enthusiastic way Answer telephone...
-
Customer Service Representative
7 hours ago
Newport News, United States Ferguson Enterprises Full timeInclude but are not limited to:Effectively utilize customer relationship management (CRM) system and phone system. Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and Customer Service Representative, Customer Service, Representative, Retail
-
Resupply Customer Service Representative
21 hours ago
Newport, United States Quipt Home Medical Full timeJob DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Resupply Customer Service RepresentativePosition Reports To: Branch Manager/CSR DirectorPosition...
-
Customer Service Representative
23 hours ago
Newport, United States Quipt Home Medical Full timeJob DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports To: Branch Manager/CSR DirectorBranch: Patient...
-
Member Advocate 1
3 weeks ago
Newport, United States NorthCountry Federal Credit Union Full timeJob DescriptionJob DescriptionRole: Support the credit union’s vision of being the community’s most loved financial institution, and its mission to make people’s financial dreams come true. Contribute to a world class experience for all members and staff, by building rapport, determining needs, and offering creative solutions to best serve their...
-
Member Advocate 1
3 weeks ago
Newport, United States NorthCountry Federal Credit Union Full timeJob DescriptionJob DescriptionRole: Support the credit union’s vision of being the community’s most loved financial institution, and its mission to make people’s financial dreams come true. Contribute to a world class experience for all members and staff, by building rapport, determining needs, and offering creative solutions to best serve their...
-
Patient Service Representative
1 day ago
East Newport, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Patient Service Representative
1 day ago
Newport News, United States ZOLL LifeVest Full timeJob DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...
-
Customer Service Representative
5 hours ago
Newport, United States Quipt Home Medical Full timeJob DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the Durable Medical Equipment Industry. We are looking for driven individuals to come and grow with us.Let’s start with what’s important to you. The Benefits:· Medical Insurance- multiple plans to...
-
Sales Representative
4 weeks ago
Newport News, Virginia, United States Alfa Insurance Full timeBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank to include 3 days PTO after 80 hours worked...
-
Patient Service Rep
7 days ago
Newport, United States Lifespan Health System Full timeThe Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets Patient, Patient Services, Service, Healthcare, Medical, Practice, Retail
-
Customer Service Representative
11 hours ago
Newport, United States Core Fiber Partners Full timeJob DescriptionJob DescriptionJob Title: Customer AdvisorCompany: Core Fiber PartnersLocation: Newport, WA AreaType: Full-timeAbout Us: Core Fiber Partners is a rapidly growing internet service provider (ISP) that is committed to delivering high-speed, reliable internet solutions to our customers. Our company mission is to close the digital divide by...
-
Senior Float Sales
3 days ago
Newport, United States First Citizens Bank Full timeOverview: Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for...