HVAC Service Coordinator

3 weeks ago

Scottsdale, United States Larson Air Conditioning Full time
Position Overview: We are seeking a highly organized and detail-oriented HVAC Service Coordinator to join our dynamic team. As an HVAC Service Coordinator, your primary responsibility will be to provide direct communication with both internal and external customers to facilitate a world-class experience. Your excellent communication skills, strong organizational abilities, and commitment to follow-up will play a crucial role in ensuring the successful completion of jobs and appointments while maintaining the highest standards of customer satisfaction.

Key Responsibilities:

Provide fast and friendly customer service
Answer inbound calls to schedule appointments and provide information
Make outbound calls to customers to schedule appointments and provide information
Coordinate appointments and optimize scheduling in accordance with the Company's objectives
Monitor and reply to website contact forms, online service requests, and chat messaging
Monitor and reply to shared service department inbox
Be well-versed and highly proficient in the Company's CRM software
Quickly learn and become highly proficient in new releases to CRM software
Be highly proficient in the Company's appointment processes as it relates to various job types
Be relentless and thorough in the pursuit to provide a five-star experience
Monitor the dispatch board to identify availability and optimize capacity
Proactively communicate with customers regarding technician timeframes
Maintain accurate and up-to-date customer records in the Company's CRM
Perform happy calls
Deescalate and solve customer concerns
Sell memberships and schedule recurring appointments
Work in coordination with the Service, Warehouse, and Install departments for achieve common goals, objectives, and tasks
Other duties as assigned

Qualifications and Requirements:

High school diploma or equivalent; associate's degree or technical certification in a related field is a plus.
Proven experience in project coordination or administrative roles, preferably within the HVAC or construction industry.
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
Excellent communication skills, both written and verbal, to effectively interact with internal teams, clients, and vendors.
Proficient in using project management tools and software for scheduling and documentation (e.g., ServiceTitan, Microsoft Excel and Word).
Knowledge of HVAC systems and installation processes is advantageous but not required.
Detail-oriented with a commitment to accuracy in maintaining records and service documentation.
Problem-solving skills to address unexpected challenges and maintain service timelines.
Ability to work well under pressure in a fast-paced environment and adapt to changing priorities.
A customer-focused mindset with a dedication to delivering high-quality service.

Benefits:

Competitive pay
Comprehensive benefits package, including medical, dental, and retirement plans.
Professional development opportunities to enhance skills and advance within the company.
Positive and collaborative work environment with a supportive team.

If you are a motivated individual with a passion for coordinating services and ensuring customer satisfaction, we invite you to apply for the HVAC Service Coordinator position and contribute to our team's success in delivering world-class service experiences.

  • HVAC Service Technician

    3 weeks ago

    Scottsdale, United States Larson Air Conditioning Full time

    Job DescriptionJob DescriptionSalary: $100,000+ Yearly DOEAre you a skilled HVAC technician looking for a new and exciting opportunity in Scottsdale, Arizona? Join the team at Larson Air Conditioning, where you'll be part of a dynamic and supportive company culture that values teamwork, collaboration, and excellence. With competitive pay, comprehensive...

  • HVAC Install Apprentice

    3 weeks ago

    Scottsdale, United States Larson Air Conditioning Full time

    Job DescriptionJob DescriptionSalary: $26-$34/hrPosition Summary: As an HVAC Install Apprentice, you will perform residential and commercial HVAC retrofit installations that meet our company's high-quality standards. Our aim is to provide every customer with a 5-star experience, emphasizing efficiency, quality, and customer satisfaction. Join our...

  • HVAC Install Technician

    4 weeks ago

    Scottsdale, United States Larson Air Conditioning Full time

    Job DescriptionJob DescriptionSalary: $100,000+ Yearly DOEAre you an experienced HVAC Installer looking for a new and exciting opportunity in Scottsdale, Arizona? Join the team at Larson Air Conditioning, where you'll be part of a dynamic and supportive company culture that values teamwork, collaboration, and excellence. With competitive pay,...

  • Customer Success Agent

    2 weeks ago

    Scottsdale, United States Kennard Associates Full time

    Job Title: Customer Success Agent - HVAC & Plumbing Location: Scottsdale, AZ Compensation: $24 - $28.75 / hourly Customer Success Agent Job Description: As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clients....

  • Customer Success Agent

    2 weeks ago

    Scottsdale, United States Kennard Associates Full time

    Job Title: Customer Success Agent - HVAC & PlumbingLocation: Scottsdale, AZCompensation: $24 - $28.75 / hourly Customer Success Agent Job Description:As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clients. Your...

  • Customer Success Agent

    2 days ago

    Scottsdale, United States Kennard Associates Full time

    Job Title: Customer Success Agent - HVAC & Plumbing Location: Scottsdale, AZ Compensation: $24 - $28.75 / hourly Customer Success Agent Job Description: As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clients. Your...

  • Customer Success Agent

    4 weeks ago

    Scottsdale, United States Kennard Associates Full time

    Job DescriptionJob DescriptionJob Title: Customer Success Agent - HVAC & PlumbingLocation: Scottsdale, AZCompensation: $24 - $28.75 / hourly Customer Success Agent Job Description:As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the...

  • Marketing Coordinator

    2 weeks ago

    Scottsdale, United States Larson Air Conditioning Full time

    Job DescriptionJob DescriptionSalary: $49.9k - $62.4k a year DOECompany Overview: We are a leading HVAC company specializing in service, repair, and replacement, situated in Scottsdale, Arizona. Our commitment to excellence and customer satisfaction sets us apart as an industry leader. As we continue to expand our presence and grow our brand, we are seeking...

  • Scheduling Coordinator

    4 weeks ago

    Scottsdale, United States Acro Service Corp Full time

    Job Title :: Scheduling CoordinatorDuration :: 1 Year Contract (Possibilities of Extension or Permanent)Location :: Scottsdale, AZ 85251Shift Hours :: 8 – 5 (Monday to Friday)Summary/ObjectiveThe scheduling coordinator is primarily responsible for managing Client’s telecommunications network service request and incidents from beginning to end. This...

  • Scheduling Coordinator

    4 weeks ago

    Scottsdale, United States Acro Service Corp Full time

    Job Title :: Scheduling CoordinatorDuration :: 1 Year Contract (Possibilities of Extension or Permanent)Location :: Scottsdale, AZ 85251Shift Hours :: 8 – 5 (Monday to Friday)Summary/ObjectiveThe scheduling coordinator is primarily responsible for managing Client’s telecommunications network service request and incidents from beginning to end. This...

  • Lead Maintenance/HVAC Technician

    2 weeks ago

    Scottsdale, United States Optima, Inc. Full time

    Job description Lead Maintenance/HVAC Technician Maintenance at Optima Are you hardworking? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Lead Maintenance technician for Optima, you will have the opportunity to work directly for the developer performing maintenance service for a luxury apartment community. You will...

  • Lead Maintenance/HVAC Technician

    4 days ago

    Scottsdale, United States Optima, Inc. Full time

    Job descriptionLead Maintenance/HVAC Technician Maintenance at OptimaAre you hardworking? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Lead Maintenance technician for Optima, you will have the opportunity to work directly for the developer performing maintenance service for a luxury apartment community. You will complete...

  • Lead Maintenance/HVAC Technician

    2 weeks ago

    Scottsdale, United States Optima, Inc. Full time

    Lead Maintenance/HVAC Technician Maintenance at OptimaAre you hardworking? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Lead Maintenance technician for Optima, you will have the opportunity to work directly for the developer performing maintenance service for a luxury apartment community. You will complete service requests,...

  • Lead Maintenance/HVAC Technician

    4 weeks ago

    Scottsdale, United States Optima, Inc. Full time

    Job DescriptionJob DescriptionLead Maintenance/HVAC Technician   Maintenance at OptimaAre you hardworking? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Lead Maintenance technician for Optima, you will have the opportunity to work directly for the developer performing maintenance service for a luxury apartment community....

  • Lead Maintenance/HVAC Technician

    4 weeks ago

    Scottsdale, United States Optima, Inc. Full time

    Lead Maintenance/HVAC Technician Maintenance at OptimaAre you hardworking? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Lead Maintenance technician for Optima, you will have the opportunity to work directly for the developer performing maintenance service for a luxury apartment community. You will complete service requests,...

  • HVAC Service Technician

    3 weeks ago

    Scottsdale, United States BGA Full time

    Job DescriptionJob DescriptionBASIC QUALIFICATIONS:5 years experience with Mission Critical Precision Cooling EquipmentOr10 years experience as a commercial service technician with some mission critical precision cooling experiencePOSITION ELIGIBILITY REQUIREMENTS :Travel – Mostly Local; Occasional overnight stays may be required.Ability to work unusual...

  • Treatment Coordinator

    1 week ago

    Scottsdale, United States InterDent Service Corporation Full time

    At Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care,...

  • HVAC Maintenance Technician

    3 weeks ago

    Scottsdale, United States Larson Air Conditioning Full time

    Job DescriptionJob DescriptionSalary: $18-$28/hr plus Commission DOEDuties and ResponsibilitiesYou will perform residential and light-commercial HVAC system maintenance, repairs, a diagnostics in accordance with our company’s high-quality service standards while providing the customer with a 5-star experience.Perform detailed and accurate system...

  • Lead Maintenance/HVAC Technician

    5 days ago

    Scottsdale, AZ, United States Optima, Inc. Full time

    Job description Lead Maintenance/HVAC Technician Maintenance at Optima Are you hardworking? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Lead Maintenance technician for Optima, you will have the opportunity to work directly for the developer performing maintenance service for a luxury apartment community. You will complete...

  • Lead HVAC Maintenance Technician

    5 days ago

    Scottsdale, AZ, United States Optima, Inc. Full time

    Job description Lead Maintenance/HVAC Technician Maintenance at Optima Are you hardworking? Do you like a fast-paced, exciting environment? Are you a problem solver? As a Lead Maintenance technician for Optima, you will have the opportunity to work directly for the developer performing maintenance service for a luxury apartment community. You will...