Patient Support Specialist

3 weeks ago

Pleasanton, United States DivIHN Integration, Inc Full time
*Title: Patient Support Specialist*
Location: Pleasanton, CA (Remote)
Duration: 12 Months (temp to perm)

*100% remote but expected to return back to onsite sometime this year in Pleasanton, CA. *

*Candidates should be prepared to be 100% onsite*

*Description*
Qualified candidate(s) will join the Client's Technical Support team in handling calls from patients and submitting orders for replacement equipment.
Calls must be accurately logged and data accurately entered using prescribed tools and processes.
Calls handled may be incoming or outgoing and proper handling of patient information is critical.
Training and phone mentoring will be provided.

Medical background preferred.
Candidates must have strong attention to detail, be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
Bachelor's preferred.
Supporting Cardiomems group.
Technical support role.
Patients call in center.
Can be high volume at times.
Listening and computer skills necessary.
Troubleshooting skills.
Med background not necessary but preferred.
1-2 years exp or Associates with 3-5 exp will work.
Operational support background (sales/tech support) will work in lieu of medical exp.
Full training will be provided.
Candidates who are flexible, detail-oriented, good at multi-tasking, and able to succeed in a fast paced environment are highly desirable.
Technical aptitude also highly desirable. Candidates must be local.
No relocation at own expense

Job Type: Contract

Pay: $30.00 - $32.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Referral program
Schedule:
* Monday to Friday

Application Question(s):
* Do you have medical background?
* Do you have 1-2 years experience or associate with 3-5 experience will work
* Do you have an operational support background (sales/tech support) in lieu of medical experience?
* Full training will be provided

Work Location: In person

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