Front Desk Associate

4 weeks ago

Farmers Branch, United States HRMDTexas Pain Physicians Full time
The Front Desk Associate will accommodate patients, answer phones, and identify areas of improvement to increase efficiency in the clinic and may perform Check-Out duties.

Essential Front Desk Functions

Answer the phone in a timely manner and direct calls to the correct individual
Greet all patients, clients, and vendors
Respond to guest needs, requests, and complaints
Register and assign rooms to guests
Keep records of occupied rooms and guests
Check in patients, upload insurance card and photo ID
Verify insurance notes for updated benefits
Confirms current address and phone number with patient
Arrive patients in EMR
Maintain adequate copies of all paperwork for patients to fill out
Enter payments in EMR
Close daily batch and print reports
Maintain lobby clean at all times
Confirm phone and online reservations
Collect payment from departing guests
Communicate pertinent guest information to designated departments
Good attendance is expected of all employees as a normal condition of work
Other duties as assigned or requested

Essential Check-Out Functions

Greet patients as they check-out and offer them friendly and prompt assistance while coordinating the patient's care
Collect coinsurances, deductibles, copays, and self pay balances that are owed at the time of check out (if not collected at check-in)
Review the provider's orders to determine the necessary treatment plan
Schedule follow up appointments and/or make arrangements for diagnostic testing if applicable for the patient
Orders any diagnostic testing and send outgoing orders
Accurately post payments and provide receipts to patients
Update the patient information in the EMR
Send "Thank you" letters to the referring and primary care doctors office when applicable
Reconcile individual daily receipts and money collected with the check-in associate
Batch credit card machine at the end of every day if needed
Fax dictations to all referring and primary care doctors for all new patients and established patients that have been cc'd to a specific doctor
Assist with E-Fax and importing documents
Complete all tasks within the timelines established by the practice
Lock the front door and turn off television at the end of the clinic day

Competencies

Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Maintain professional demeanor
Exhibit strong team player skills and attitude

Supervisory Responsibility
This position has no supervisory responsibility.

HIPAA Privacy and Confidentiality Requirements
The Front Desk Associate will have access to confidential information, both written and oral, in the course of his/her employment and job responsibilities. In order to maintain the integrity of Protected Health Information (PHI), this information is not to be disclosed to an unauthorized individuals as outlined in the Policies and Procedures of HRMD.

Work Environment
This job operates in a professional medical clinic and office environment. This role routinely works around medical devices and patient room equipment in addition to standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand, walk, use hands to handle or feel, and reach with hands and arms. This is a largely sedentary role; however, some filing may be required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Travel
This position may require some travel.

Educational and Experience Requirements

High school diploma or equivalent experience
Previous experience in customer service, front desk service, or other related fields
Exceptional customer service skills and professional phone manner
Working knowledge of medical terminology and practices

Compensation
$15 - $17/hour, depending on experience

  • Sub - Front Desk

    1 week ago

    Farmers Branch, United States Planet Fitness Inc. Full time

    Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! More importantly, regardless of where you start with us, in one to two years, you could be earning $50k a year with Planet Fitness! We are Excel Fitness, a Planet Fitness...

  • Front Desk

    1 week ago

    Farmers Branch, United States Excel Fitness Full time

    Position: Front DeskReports to: General Manager (GM)/ Assistant Manager (AM) / Shift LeadDepartment: OperationsPurpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. Duties and Responsibilities:Perform to your best abilities during your assigned work shift.Monitor and...

  • Front Desk Manager

    1 month ago

    Long Branch, United States Ocean Place Resort & Spa Full time

    A Front Office Manager must assist in day-to-day operations at the hotel Responsible for supervising front desk associates and bellman. Focus is on training and maintaining excellent service standards in these areas. They must possess exceptional cus Front Desk, Manager, Office, Hotel

  • Front Desk Associate Morning Opener

    2 weeks ago

    Long Branch, United States Gold's Gym International, Inc. Full time

    Gold's Gym Front Desk Associate - Morning Opener * Responsibilities: * Opening club * Greeting members * Account questions * Prospect Conversions * Juice Bar customer service * Retail Sales Requirements: * Computer skills * Customer Service focused Benefits: * $12.00 per hour starting wage plus incentives * Paid Time Off * Uniform Provided * Free...

  • Front Desk Representative

    3 days ago

    Olive Branch, United States Pampered paws Full time

    Job DescriptionJob DescriptionFront desk work answering the phone making appointments filling and pulling files 

  • Front Desk Associate

    4 weeks ago

    Long Branch, United States NFC Amenity Management Full time

    Job DescriptionJob DescriptionJob Description- Front Desk Associate / Event PlannerNFC Amenity Management is searching for a Front Desk Associate / Event Planner for a Luxury Residential Concierge in Long Branch, NJ. The Concierge will assist with event planning for the residents, create a sense of community, and ensure exceptional service. A Concierge is...

  • Front Desk Agent

    2 days ago

    Long Branch, United States Bungalow Hotel Full time

    Property Description: Bungalow Hotel, located in the charming coastal town of Long Branch, New Jersey, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a boutique hotel that offers a unique and personalized guest experience. With positions available in hospitality, guest services, housekeeping,...

  • Front Desk Agent

    1 week ago

    Long Branch, United States Ocean Place Full time

    Job Summary: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Qualifications Education & Experience: * College course work in related field helpful. * Experience in a hotel or a related field...

  • Front Desk Agent

    6 days ago

    Long Branch, United States Ocean Place Resort & Spa Full time

    Job DescriptionJob DescriptionJob Summary: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. QualificationsEducation & Experience:College course work in related field helpful. Experience in a...

  • Front Desk Agent

    1 week ago

    Long Branch, United States Ocean Place Resort & Spa Full time

    Job Summary: The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. QualificationsEducation & Experience:College course work in related field helpful. Experience in a hotel or a related field...

  • Front Desk Agent

    5 days ago

    Long Branch, United States Wave Resort Full time

    Property Description: Wave Resort, located in the picturesque beachfront community of Long Branch, New Jersey, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a luxurious resort that offers unparalleled service and unforgettable experiences to our guests. With positions available in hospitality,...

  • Front Desk Supervisor

    1 month ago

    Long Branch, United States OCEAN PLACE RESORT & SPA Full time

    Attends to customer complaints, resolving matters with customer satisfaction in mind. Ensures all guest contact is courteous, informative, and thorough. Responsible for accurate check-in/check-out procedures. Maintains an inventory of vacancies, rese Front Desk, Supervisor, Hotel

  • Night Auditor/overnight Front Desk Agent

    1 month ago

    Long Branch, United States Beachwalk at Sea Bright Full time

    **BeachWalk at Sea Bright **is seeking to hire a full-time or part-time, Night Auditor / Overnight Front Desk Agent. BeachWalk at Sea Bright is an upscale, year-round motel located steps from the beach. Experience in the hotel/motel industry is preferred, although we can train the right individual with very strong customer service experience and computer...

  • Front Office Coordinator

    3 weeks ago

    Flowery Branch, United States D4C DENTAL BRANDS, INC. Full time

    Description We have a fantastic opportunity for a dental office Front Desk Coordinator! This position's primary responsibility is to handle all front office functions for the practice. The Front Desk Coordinator must ensure that patients, parents and/or guardians are the number one priority. Education and Experience: Minimum high school diploma, or...

  • Cleaner

    1 day ago

    Farmers Branch, United States Planet Fitness Full time

    Grow with us! In one to two years, you could be earning $50k a year with Planet Fitness! We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are...

  • Cashier Store 106 Farmers Branch, TX

    1 week ago

    Farmers Branch, United States Westlake Hardware Full time

    About Westlake Ace Hardware Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located...

  • Cashier (Store 106, Farmers Branch, TX)

    7 days ago

    Farmers Branch, United States ACE Hardware Full time

    About Westlake Ace HardwareAce Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States.  Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located...

  • Cashier Store 106 Farmers Branch, TX

    7 days ago

    Farmers Branch, United States ACE Hardware Full time

    About Westlake Ace HardwareAce Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States.  Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located...

  • Solar Panel Installer/Roofer

    7 days ago

    Farmers Branch, United States Good Faith Energy Full time

    Description General Summary Serve as a liaison between Good Faith Energy customers, equipment manufacturers, project management, and senior engineers. Duties and Responsibilities * Must be fully qualified and capable of working directly with Project Management (PM) to understand and evaluate scheduled electrical work needed to complete projects in a...

  • Cart & Janitorial Associate>

    1 week ago

    Spring Branch, United States Walmart Full time

    Walmart - 305 Singing Oaks - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...