Lead Medical Assistant

2 weeks ago

Hiram, United States MetroDerm Full time
Job Title: Clinical Lead Medical Assistant

FLSA status: Non-Exempt

Department: General Derm

Reports to: Clinical Manager

Position Summary: This position is responsible for consistent completion of all checklists, optimum utilization of resources, assurance of quality service and a superior patient experience for the practice location. This role is in addition to current medical assistant responsibilities. Must be available to work 5 days a week.

Essential Duties and Responsibilities:

The following duties and responsibilities reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

Ensures daily assigned tasks are completed as instructed or assigned.
Assists with clinic scheduling; including identifying scheduling issues and shortages and work with your Clinical Manager to find resolution
Monitors patient wait times, clinical flow, and other areas of concern to increase efficiency in the delivery of quality patient care in collaboration with clinical staff and PSR.
Works collaboratively with Clinic Manager to evaluate workflows and processes to improve patient outcomes and efficiency.
Oversees EMA tasks, path/lab logs, and EOD logs for compliance and reports issues or any areas of improvement to Clinical Manager to facilitate training or corrective action.
Oversees patient flow providing direction or feedback to clinical staff as needed.
Provides back up support as a medical assistant when scheduling conflicts/issues occur.
Assists with other administrative projects and tasks as needed.
Identifies employee or patient concerns needing follow up from Clinical Manager for resolution
Participates in training of new and existing staff and assist new hires in onboarding process.
Assists in providing input for performance reviews and provides support while assisting in remedial training recommended in Performance Improvement Plans. Discretion and confidentiality are mandatory.
Ensures all safety and infection control protocols are being followed and trained as needed.
Ensures compliance with all requirements applicable for assigned location practice audit.
Responsible for the maintenance of a clean and organized work environment
Checks work e-mail daily and informs team members of company-wide initiatives, new policies and/or procedures and returns any feedback from team members.
Responsible for inventory of medical supplies and submitting to Clinic Manager for order entry.

Education and/or Experience Requirements

High school diploma or equivalent required.
Minimum one-year experience in a dermatology clinical setting

Knowledge, Skills and Abilities Requirements

Demonstrated ability to present and document work according to standards required.
Must be able to work independently as well as be a team player and maintain a positive attitude.
Must be able to take responsibility and work under pressure.
Must be able to multi-task Must be able to communicate effectively to all levels of the organization.

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