Call Center Representative

2 weeks ago

Indianapolis, United States BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time
*Job Title: Service Center Assistant - **Bilingual* *(Remote Work) *

*Location: Indianapolis, IN 46278*

*Duration: 1 year*

*Shift : 8a -5p*

*Note: Initial 3 days need to be onsite and there after 100% Remote Work*

*Available for Onboarding at 10:00 am Friday 17th may -2024*

*Job Duties:*

· Acts as primary liaison with customer in solving problems related to the application process and service.

· Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

· Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.

· Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.

· Assigns new claims to the appropriate claims handler.

· Directs customer calls to the correct person at all locations.

· Participates in and maintains a quality service culture within the Customer Service Team.

· Attendance during scheduled work hours is required.

*Additional Responsibilities:*

· Performs other duties as assigned.

· Supports the organization's quality program(s).

*Qualifications:*

· High school diploma or GED required.

· Fluent in English and Spanish or French

*Experience:*

· One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.

*Skills & Knowledge:*

· Knowledgeable in disability plan eligibility, coverage and benefits

· Good customer service skills

· Excellent oral and written communication, including presentation skills

· PC literate, including Microsoft Office product

· Strong organizational skills

· Good interpersonal skills

· Ability to work in a team environment

· Ability to meet or exceed Performance Competencie

Job Types: Full-time, Contract

Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Experience:
* Call center: 1 year (Required)
* Customer service: 1 year (Required)

Location:
* Indianapolis, IN 46241 (Required)

Work Location: Remote

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