US-Field Technical Spt Rep II
3 weeks ago
• Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
*• Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.*
• Able to proficiently perform data center support tasks with little guidance.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
Requirements:
• Must have a basic understanding of Storage theory, Server layout and Network concepts.
• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.
• Requires good understanding of the general/technical aspects of the job.
• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.
• Must possess professional written and verbal communication skills
• Must be organized and able to document daily activities
• Must maintain successful communication and working relationship with management & peers of all levels.
• Teamwork and interpersonal skills
• Must be willing to work outside of standard business hours and weekends.
• Must be willing to travel for out of state projects.
Education and other requirements:
• Experience with pallet jack and data center server lifting tools is a plus. Must be able to
lift to 40 lbs.
• Ability to operate manual and power hand tools
• 3 – 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
• Linux, Virtualization and Windows Server experience a plus
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Schedule:
* 8 hour shift
Work setting:
* Outdoor work
Work Location: On the road
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