Store Manager, FT, Durham #526

Are you a community leader? Walker Auto & Truck is looking for Store Managers to grow local relationships, execute on sales goals and instill teamwork in our store. This role will involve building relationships with current and potential customers, as well as growing your team members to build a high performing store culture. The store manager will be responsible for leading all aspects of retail and wholesale operations within your store’s market. If you have a proven track record of driving profitably, people development and building brand awareness within the community, then we want to talk you

SUMMARY

The Store Manager leads general store operations and serves as Walker Auto’s primary representative within the local community. This role is responsible for all aspects of store operations, ensuring the sales and service strategy of Walker Auto is implemented and drives increased profitability and store growth. The Store Manager will lead the store team, setting goals and performance targets, implementing programs and training to ensure individual and team success. Responsible for delivering the best possible customer experience within the community, fostering customer relationships and teamwork among store employees, other store managers and organization support.

ESSENTIAL DUTIES & RESPONSIBILITIES

Drive Store Success:
Manage, train, coach, and motivate employees to maximize sales, and build partnerships with customers.
Create and Support a customer centric mindset and implement operating procedures within the store that ensures our customers are serviced in a manner that makes them feel they are heard, appreciated, and part of the family.
Communicate daily with Business Development Managers, building partnerships leading the conversation to provide direction for field interactions.
Instill and enforce a culture of building partnerships with customers, by modeling and encouraging active and direct relationship building with customers across all levels of the organization.
Create and maintain a high energy, high performing store. Develop and maintain a workplace that is respectful of the individual and builds teamwork.
Encourage creativity and a helpful approach to selling and building customer loyalty. Recognizes and appreciates the contributions of all team members
Partner with HR for assistance in hiring and promotion and ensure best talent is sourced and developed to support store success, while in compliance with company policies and procedures.
Provide expectations and direction to employees on work allocation, training, and problem resolution; set high standards for performance, evaluate performance, and make recommendations for personnel actions.
Monitor performances by providing continuous feedback, reward achievements and council and/or apply corrective action as needed.
Conduct effective meetings on regular basis and ensure effective communication throughout store and between store and HR, distribution, sales etc.

Create a culture of excellent customer experience within the store:
Partners with all members of Walker Auto when product/service issues arise.
Ensure all account issues are resolved quickly, leveraging resources from all areas of the organization.
Ensure timely and effective communication throughout the Store.
Implement and re-enforce the company-wide definition of ideal customer experience within the store / Build a store team that consistently delivers “the ideal customer experience”.

Monitor and manage Store’s financial performance:
Monitor store sales performance on a daily, weekly and year-to-date basis. Identify performance issues and causes and implement corrective measures.
Understand store financial objectives and quotas and leads team in the achievement of these targets.
Ensure the teams understand the long and short term strategies/goals, including their specific goal targets, KPIs and bonus structures.
Collaborate with Business Development Managers in the identification, development and maintenance of new and existing accounts.
Actively participates in P & L reviews. Develop and implement action plan to grow store sales and profit and improve customer loyalty.
Work with Finance Department in opening and closing accounts, ensuring correct and timely communication with regards to wholesale commercial accounts.
Works with Finance in area of accounts receivable to meet and maintain collection targets.

Manage store inventory and minimize shrinkage:
Minimize inventory shrinkage and account for all cores/defects/labor claims. Inventory all products quarterly in accordance with the Classification Schedule. Inventory problem areas and line codes and report any product shown on hand and is not on the shelf per company procedure.
Track inventory dates.
Ensure all cores, defects, and returns are processed weekly. Write credit to accounts only when cores/defects have been received. Ensure delivery drivers are properly documenting all cores via the returns/defects books.
Ensure accurate and timely posting and reconciliation of all overnight, special, and stock orders. Check NAPA Storefront and ensure proper billing between store charges and parts received.
Ensure that merchandise is stocked in a timely and accurate manner. Ensure the sales area is stocked and bin labels are updated to reflect correct pricing.
Account for and reconcile all NSB pick-ups in accordance with company policy.
Reconcile and validate daily all cash refunds, price overrides, voids, and all other unique invoices listed and report any unusual activities or patterns to the store operations team.
Work in Partnership with Distribution Center to ensure accurate and optimal inventory control.

Manage company property to minimize risk exposure and ensure a safe and healthy work environment:
Ensure overall cleanliness of the store and outside areas.
Coordinate all preventative maintenance of delivery vehicles and report when repairs exceed $75 or fall into corrective maintenance.
Ensure that all delivery vehicles are kept in working order and are maintained in such a way as to represent our company in a positive manner to both our customers and the public.
Communicate and reinforce Safety policy and correct behavior as needed.

Facilitate a “Learning Culture” within Walker Auto Stores:
Direct and support training and development initiatives in the store. Build store bench strength through development of employees’ skills and abilities.
Support the Training Director in determining training needs and implementing training programs
Evaluate the effectiveness of training programs and provide feedback.
Ensure that training and development, and promotional opportunities continue to build the bench strength in the store.

Manage store employees, ensuring compliance and employee engagement:
Understand, correctly interpret, and comply with company policies. Ensure all employees understand and comply with company policies.
Plan employee workloads and assign work schedules on a daily/weekly basis. Manages schedule
Communicate with HR in regard to all Human Resources Management matters (such as employee PTO issues or queries, unplanned absences, FMLA, injuries, performance issues, attendance, etc.)
Report to HR issues related to accidents, injuries, workers compensation, employee concerns with co-workers and management (including issues covered under harassment and anti-discrimination polices and other relevant policies as detailed in employee handbook).
Ensure timely and accurate submission of Employee time and attendance records to Payroll.

MINIMUM QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Bachelor’s Degree or Associate’s degree in Business or Marketing with relevant industry experience.
Sales leadership experience and Project Management or Project Lead experience.

License/Certification:
Valid NC Driver’s License

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. Duties may be performed in an indoor or outdoor setting. The employee will be required to travel to various sites. Must be able to work weekends and evenings as required. The noise level in the work environment is frequently moderate to loud.

The employee may further be required to:
Stand and be on feet for 6-8 hours.
Lift a maximum of 50 pounds from floor to truck bed height (3-4 ft)
Bend and lift 30 pounds from floor to overhead 5-10 times daily.
Ability to squat and work at 1-3 ft height for extended periods.
Bend and twist 20-30 times daily while carrying a load of 20 pounds.
Utilize Material Handling Equipment.
Work in non-temperature controlled environments.
Not be under influence of any medicine/drugs prescribed or otherwise that might impair driving, judgement, or reaction time.

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