Call Center Representative

2 weeks ago

Indianapolis, United States BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time
*BCForward is currently looking for Call Center Rep (Remote) in Indianapolis, IN 46241*

*About BCforward*

Established in 1998, BCforward, a Black-owned firm headquartered in Indianapolis, IN, pioneers workforce management and digital product delivery solutions globally. With a team of 6,000+ consultants across the world, they champion human potential, guided by core values of People-Centricity, Excellence, and Diversity. As a market leader, BCforward provides a best-in-class workplace, emphasizing equal opportunity employment and fostering a culture of accountability and optimism.

*Position Title: Call Center Rep (Remote)*

*Location: Indianapolis, IN 46241*

*Expected Duration:* *12+ months.*

*Job Type:* *FULL TIME – Contract – Remote*

*Pay Rate: $17/hr on W2 *

*PRIMARY PURPOSE: *
* To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

*ESSENTIAL FUNCTIONS and RESPONSIBILITIES*
* Acts as primary liaison with customer in solving problems related to the application process and service.
* Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
* Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
* Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
* Assigns new claims to the appropriate claims handler.
* Directs customer calls to the correct person at all locations.
* Participates in and maintains a quality service culture within the Customer Service Team.
* Attendance during scheduled work hours is required.

*ADDITIONAL FUNCTIONS and RESPONSIBILITIES*
* Performs other duties as assigned.
* Supports the organization's quality program(s).

*Education & Licensing*
* High school diploma or GED required.

*Experience*
* One (1) year customer service experience or equivalent combination of education and experience preferred.
* Experience in an inbound call center preferred.

*Skills & Knowledge*
* Knowledgeable in disability plan eligibility, coverage and benefits
* Good customer service skills
* Excellent oral and written communication, including presentation skills
* PC literate, including Microsoft Office product
* Strong organizational skills
* Good interpersonal skills
* Ability to work in a team environment
* Ability to meet or exceed Performance Competencies

*WORK ENVIRONMENT*
* When applicable and appropriate, consideration will be given to reasonable accommodations.
* Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
* Physical: Computer keyboarding, travel as required
* Auditory/Visual: Hearing, vision and talking
* The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances.
* Management retains the discretion to add or to change the duties of the position at any time*.*

Job Types: Full-time, Contract

Pay: $17.00 per hour

Expected hours: 40 per week

Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Experience:
* Inbound Calling: 1 year (Required)

Location:
* Indianapolis, IN (Required)

Work Location: Remote

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