Claims Service Representative

2 weeks ago


Indianapolis, United States BCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED Full time
BC Forward is looking for *Service Center Assistant (Claims Service Rep) in Indianapolis, IN 46241*

*About BCforward*

Established in 1998, BCforward, a Black-owned firm headquartered in Indianapolis, IN, pioneers workforce management and digital product delivery solutions globally. With a team of 6,000+ consultants across the world, they champion human potential, guided by core values of People-Centricity, Excellence, and Diversity. As a market leader, BCforward provides a best-in-class workplace, emphasizing equal opportunity employment and fostering a culture of accountability and optimism.

*Position Title: Service Center Assistant (Claims Service Rep) - Remote*

*Locations: 2670 Executive Drive, Indianapolis, IN 46241*

*Anticipated Start Date: 5/28*

*Expected Duration: 12 months *

*Job Type: Contract with possible extension*

*Pay Rate: $17.00/hr on W2*

*Note: First 3 days need to be ONSITE for Induction/Training and thereafter complete Remote Work.*

Job Description:

PRIMARY PURPOSE: To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

· Acts as primary liaison with customer in solving problems related to the application process and service.

· Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

· Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.

· Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.

· Assigns new claims to the appropriate claims handler.

· Directs customer calls to the correct person at all locations.

· Participates in and maintains a quality service culture within the Customer Service Team.

· Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

· Performs other duties as assigned.

· Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year customer service experience or equivalent combination of education and experience preferred. Experience in an inbound call center preferred.

Skills & Knowledge

· Knowledgeable in disability plan eligibility, coverage and benefits

· Good customer service skills

· Excellent oral and written communication, including presentation skills

· PC literate, including Microsoft Office product

· Strong organizational skills

· Good interpersonal skills

· Ability to work in a team environment

· Ability to meet or exceed Performance Competencies

Job Types: Full-time, Contract

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Work setting:
* Hybrid work
* Office

Work Location: Hybrid remote in Indianapolis, IN 46241

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