Upgrade Specialist

3 weeks ago

Allentown, United States Ciocca Automotive Full time
***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA***

Ciocca Automotive is seeking a Vehicle Exchange/Upgrade Specialist to join our growing team The Vehicle Exchange/Upgrade department is responsible for driving sales through the service department by presenting opportunities and information to customers about their next car purchase.

Why choose Ciocca Automotive?

Salary based pay plan
Proven career path, promotional opportunities
World class training
52 locations, 25 brands and 18 collision centers throughout PA/NJ (& growing)
Thousands of new/used car inventory, cross brand selling
Service & parts discounts
Shortened sales hours, work/life balance, 40 hours per week
Volunteer and community service opportunities
401(k) Retirement Plan (with employer match)
Employee Referral Bonus Program
Paid Holidays & Paid Time Off
Employee Assistance Program
Medical, Dental, Vision, FSA, HSA plans
Hospital Care Coverage, ST/LT Disability, Accident, AD&D, Critical Insurance
Company Paid Life-Insurance*

Responsibilities include but are not limited to:

Ensure the customers feel welcome and comfortable when arriving at the dealership
Drive sales goals through the service department by engaging with customers about upgrading their car
Establish a close relationship with the sales force to provide a consistent upgrade process
Establish a high level of customer satisfaction
Maintain knowledge of current and incoming inventory

Qualifications include but are not limited to:

Previous experience in sales, customer service, or other related fields welcomed, but not necessary
Strong negotiation skills, sales motivated
Deadline and detail-oriented
Ability to build rapport with clients
Personable, outgoing, and friendly attitude

With 52+ dealerships and growing, there are many opportunities for advancement.

Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.

CIOCR123

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