Customer Service Support
3 weeks ago
The role of this position is to support the Customer Service Team by providing assistance through call support and answering questions in an office setting. Ongoing communication with management on trends or problems and participation in trouble shooting. Additionally, the role will include performing/taking Customer service calls when busy.
Essential Job Functions:
Learn how to use a variety of patient accounting systems and assist staff in using these systems for the purpose of helping resolve questions by providing answers and obtaining payments on assigned accounts.
Act as the “front-line” resource for staff questions, account related issues and coaching the team to assist in making them a productive and effective work unit
Communicate with management any trends or problems noticed through answering questions
Provide phone coverage if necessary (i.e. backlog, staff shortage)
Provide input to management when reviewing CSR performance
Run and work reports for client account cleanup as directed by Management
Knowledge, Skills and Abilities:
Employee must be proficient in the use of the following:
Microsoft Windows operating systems (Windows 10)
Microsoft Office Word and email
Be able to learn multiple separate client computer systems
Proficient in the use of English language and possess effective oral and written skills
Excellent analytical and time management skills
Be able to work independently, multi-task, and follow instructions with minimal supervision
Educational requirements:
Applicant must have a high school diploma or GED
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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