Operations Services Supervisor

3 weeks ago

South Miami, United States First Citizens Bank. Full time
Overview

Are you a people person? Be a First Citizens person Join our South Miami branch team and make a difference. This is a full-time role located at 7301 SW 57th Court in South Miami, Florida.

As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Management Skills: Capable of managing and developing members on a team to ensure operational soundness
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Influence: Capable of building rapport with different personalities to drive positive results
Agility: Able to process information and move quickly through problem resolution
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities

The essential functions of the job include, but are not necessarily limited to, the following:

Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
Research and resolve transaction/cash discrepancies
Hiring, supervision, and performance management of service line associates
Processing transactions accurately and efficiently
Facilitating customer awareness and education of bank services, including digital banking capabilities
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications

Required Education: High School Diploma or GED
Required Experience: 3+ years of experience in retail bank operations and management
Preferred Items:
Experience with managing a team of 2-5 associates
Knowledge of retail banking products and services
Working knowledge of Microsoft Office
A strong ability to communicate, both by phone and e-mail
Sales support in a retail bank setting (cross-selling, marketing, cold calling, etc.)

*PLEASE NOTE: Banking experience is a "must have" for this role*

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