Order Management Associate

4 weeks ago

Pflugerville, United States EOS Full time
WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

JOB PURPOSE:

The Order Management Associate should be both pro-active and thorough in their approach to their tasks, ensuring a high level of attention to detail at all times, whilst demonstrating flexibility to incoming high-priority tasks and ability to manage workload accordingly.

WHAT YOU'LL DO:

The Order Management Associate is responsible for the following specific areas of the program:

Acknowledge and process client purchase orders
Generate vendor purchase orders accurately and efficiently based on client orders.
Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.
Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.
Collaborate with project teams to address any potential delays or issues in the shipment process.
Generate picking tickets for warehouse staff based on project timelines.
Create logistics tickets for outbound shipments to clients.
Pay meticulous attention to details in all stages of order processing to minimize errors.
Conduct thorough quality checks to guarantee that the correct products are shipped to clients.
Prioritize tasks based on urgency and importance to meet tight deadlines.
Efficiently manage a high volume of orders while ensuring accuracy and quality.
Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.
Troubleshoot and resolve issues promptly to maintain smooth order flow.
Respond promptly to client inquiries and provide updates on order status.
Stay informed about product pricing, discounts, and promotions from vendors.
Identify opportunities to negotiate better terms with vendors and save costs.
Negotiate favorable terms, discounts, or bulk purchase arrangements to optimize profitability.

WHAT YOU NEED TO SUCCEED:

Experience in an order management or similar role; with a firm knowledge of the supply chain process
An understanding of the commercials involved in buying and reselling hardware
Experience using procurement software
Strong numeracy skills and analytical ability
Basic to Intermediate Microsoft Excel Knowledge
Excellent time management skills, with ability to manage workload and prioritize tasks
Exceptional attention to detail and level of meticulousness
Strong communication skills
A proactive problem solver, who can think on their feet.
Willingness to work as part of a team in a fast moving, growing global company

PREFFERED SKILLS:

Experience of Audio Visual / Video Conferencing and Networking environments
Experience with Cisco CCW, Sage X3 and Jira a plus
Can drive progress positively and effectively, keeping all stakeholders informed.
Can maintain a high standard of work, even when working under pressure and handling multiple issues.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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