Teller

4 weeks ago

Santa Cruz, United States Comerica Bank Full time
What we can offer you:

Career Growth — promotional opportunities

Incentive program based on performance

Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees

Health, Dental, Vision, 401k match and Life Insurance

Employee Assistance Program

Tuition Assistance Program (Full Time)

Financial Coaching and Benefit Guidance

Floating Cultural Holiday

Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)

Retirement Plan

Employee Stock Purchase Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas.

This position will support a minimum of 2 banking centers within the district. May require working occasional Saturdays.

Position Responsibilities:
Customer Experience:

Introduce and refer customers to the platform through routine interactions

Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.

Perform routine customer requests.

Must successfully complete Comerica’s Teller Training Program.

Follow company policies and procedures, regulations and security procedures, and completes necessary documents.

Use the provided electronics to document all transactions during their shift.

Reconcile all transactions during and at the end of their shift.

Maintains customer confidence and protects bank operations by keeping information confidential.

Resolve basic customer complaints.

Marketing Activities:

Complete assigned daily planning activities.

Act as a digital ambassador to transition customers to digital solutions.

Provide for customer engagement by introducing customers to Comerica’s products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.

Ensure compliance with applicable federal, state and local laws and

Operational Risk:

Regulations, and Comerica’s policies and procedures.

Ensure compliance and completion of necessary compliance related training.

Adhere to all Banking Center Risk Assessment and Compliance Standards.

Control and mitigate losses by following policies and procedures.

Partnership:

Consistently impact the efforts that improve Banking Center Collaboration.

Identify opportunities to add value to customers by introducing them to partners.

Position Qualifications:
6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
1 year of experience in customer service
1 year of experience with personal computer, systems data entry or internet search
Preferred Qualifications:
Cash handling experience in a retail or financial services environment
Proficient with utilizing and navigating a computer system

Santa Cruz – East
Monday-Thursday 8:30am-5:30pm; Friday 8:30am-6:30pm. Full time hours will be scheduled within timeframes listed.

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