Marina Guest Service Associate

2 weeks ago

Annapolis, United States Oasis Marinas Full time
The Marina Service Associate is responsible for providing exceptional customer service to boaters in an attentive, friendly, and efficient manner. The Marina Service Associate is responsible for assisting boaters in a prompt yet safe manner as they arrive and depart from their slip.

Guest Service Maintains pleasant, friendly and professional demeanor with all customers, co-workers, and clients
Acknowledges and greets customers with a professional and friendly demeanor
Uses salutation of the day and welcomes guests to the locations
Remains positioned in designated areas when not completing tasks
Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures
Ties lines to secure boat safely to dock
Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.
Assists boaters with directions, reservations, troubleshooting, and other inquiries Provides customers with information about marina, internet, and/or amenities of the facility as well as main attractions in the area
Delivers messages, items and/or guest amenities as requested
Explains rates for transient guests and accepts payment
Completes all tasks in a timely manner as instructed by the General Manager
Treats boaters and associates with courtesy, respect and dignity
Follows all appearance standards as set forth by Oasis Marinas Executes all terms and conditions as set forth in the Oasis Marinas Associate Handbook and other policies and procedures
Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area Follows site specific safety and security procedures
Reports all accidents and incidents observed on shift to supervisor or General Manager immediately
Uses only equipment trained to use and operates all equipment in a safe manner
Reports all potential hazards and safety concerns to General Manager

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

About You:

High school diploma or general education degree (GED)
Knowledge of boating or boating terms is desirable
Enjoy providing excellent customer service
Comfortable being outdoors and on your feet

Why Oasis?

Medical, Dental and Vision Insurance for Full Time Teammates
Paid Time Off for Full Time Teammates
401K plus matching for Full Time Teammates
Training
Great company culture with growth and upward mobility
Company Values focused on Trust, Action, Service Growth and Purpose

About Oasis Marinas:

Founded in 2014 and based in Annapolis, Maryland, Oasis Marinas (Company) is the premier third-party marina management company in the United States, providing marina owners support across all aspects of marina management while ensuring boaters receive consistent, quality service and experiences. Oasis Marinas was founded by a team of boat owners with deep industry knowledge in facilities management, hospitality, and marketing; the companys senior management team has decades of experience and a passion for hospitality. At present, Oasis manages multiple marinas across the United States and has an extensive pipeline for additional managed marinas and marina development and consulting projects

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