Operating Partner

3 weeks ago

Novi, United States Chick-fil-A Full time

 Operating Partner


At Chick-fil-A Twelve Oaks, our values challenge us to put our guests first, to communicate with clarity, to be responsible for our decisions as we work together and to strive for continuous improvement and stewardship. That’s why we are committed to the role of Operating Partner.



About the Role


  • At Chick-fil-A Twelve Oaks, the Operating Partner(s) is the leader(s) of the restaurant and the face(s) of our brand. Operating Partner(s) are enlightened leaders who work through their team to deliver the best chicken experience imaginable and create an inclusive, fun, and exciting environment for every guest and team member. The Operating Partner (s) is required to regularly and customarily exercise discretion in managing the overall operation of the store. A majority of time is spent supervising and directing the workforce, partnering with HR Director to make staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the stores financial performance, and managing safety and security within the store.


Responsibilities

  • Displays a customer-comes-first mentality and ensures the team delivers exceptional customer service to all guests.
  • Ensures smooth operations by planning, delegating, and clearly communicating responsibilities to staff and providing coaching and feedback as needed.
  • Maintains high standards of food quality ensuring food safety, proper food handling, FIFO, and all health, safety, and sanitation guidelines.
  • Is responsible for driving customer satisfaction
  • Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where all crew members are valued, respected, and recognized, and acknowledges individual and team accomplishments and focuses on the professional development of all team members.

  • Ensures staff maintains their workspaces cleaned and organized, checklists are being followed, dining rooms are kept clean, bathrooms are cleaned consistently, kitchen equipment is cleaned and sanitized, opening and closing procedures are followed, and detailed cleaning occurs as needed.

  • Monitors restaurant equipment and ensures maintenance schedules are adhered to.
  • Uses all operational tools to plan for and achieve operational excellence in the store. Included are budget focused scheduling, weekly p&l, quarterly business reviews, cash management and inventory management.

  • Is responsible for recruiting, interviewing, hiring, training, retaining, and developing a team of all top performers in partnership with the HR Director.
  • Ensures the verification of the delivery of quantity and quality of goods provided by vendors.
  • The Operating Partner(s) will be required to spend “time on the floor” covering vacation and illness absences within the management team, including set-up and closing procedures. In peak times, also required to assist in operational positions to ensure speed of service standards and quality control standards are maintained.
  • The Operating Partner(s) is responsible for conducting monthly meetings with the entire management team.
  • Responsible for overall staff development, including overseeing the training for all managers and team members for operational excellence.

  • Skills + Qualifications
  • 5+ years of experience in restaurant management in a fast-paced, high-volume environment.

We encourage the ideal candidate to also possess:

  • BA/BS degree
  • LEAN sigma experience/certification
  • A servant’s heart
  • Experience with leading teams in achieving desired goals
  • Servsafe certification
  • Experience of leading and developing a diverse team.
  • Previous experience working in Retail/Hospitality management

We require the ideal candidate to possess and/or be:

  • Strong understanding of profit and loss drivers.
  • Approachable and intelligent leader who is able to motivate, manage, and develop a strong and diverse team.
  • An energetic and positive attitude, and a passion for delivering high quality and fresh food to our guests.
  • You have strong interpersonal communication skills, both written and oral; you are able to listen to both specific guest feedback and requests and provide feedback and guidance as well as escalate any issues that might arise.
  • Excellent ability to follow established procedures and guidelines to deliver consistent, high-quality food to our customers.
  • You are decisive and confident; you are able to make decisions quickly after due diligence and assessing all options.
  • You are organized, observant, and focused on the tasks at hand and delegate appropriately.

  • You have strong and effective problem solving skills, organizational, and team building skills.
  • Must be willing to work 45 hours a week with a rotating schedule.

  • Must be willing to work nights and weekends.

  • Must be comfortable working in a kitchen environment and comfortable using a knife.

Must be able to lift up to 25 lbs.


At Chick-fil-A we don't just accept diversity - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Chick-fil-A Twelve Oaks is proud to be an equal opportunity workplace.


In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.

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