Claims Casualty Team Manager
3 weeks ago
Job Summary
This management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
Job Duties
- Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
- Coach and counsel employees on performance in a responsive and timely manner.
- Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
- Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
- Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
- Maintain knowledge of current industry developments and best practices.
- Participate in committees and projects that will support the organization's goals and objectives.
Qualifications
- Relevant automobile bodily injury handling and litigation experience are needed.
- Bachelors Equivalent combination of education and experience Preferred
- 4-6 years Automotive Claims handling Required
- 1-3 years Supervisory Preferred
- Advanced organizational, planning and delegation skills critical.
- Advanced oral and written communication skills necessary.
- Advanced interpersonal skills essential.
- Ability to effectively lead change required.
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
- Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
Scope
- Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
- Works on complex issues where analysis of situations or data requires in-depth evaluation of variable factors. Constructs and may pursue alternative paths towards a solution. Exercises judgment in selecting method, techniques and evaluation criteria for obtaining results consistent with broadly defined policies and practices. Problem/Task resolution timeframe: Inclusive of shorter timeframes, but typically six to twelve months or more to resolve.
- Functions independently within broad scope of established departmental policies/practices; generally refers specific problems to supervisor only where clarification of departmental operating policies/procedures may be required.
- This position manages/supervises people 6-20 1-10
- Erroneous decisions or recommendations would normally result in the inability to reach crucial organizational objectives and may have prolonged effect, as well as result in the expenditure of substantial resources.
- Represents the organization as the primary contact. Interacts with management and senior value-chain partners on matters requiring coordination across organizational lines. Achievement of objectives requires ability to influence others both internally and potentially externally.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more)
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
-
Claims Casualty Manager
4 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Casualty ManagerJob SummaryThis management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory...
-
Claims Casualty Team Lead
3 weeks ago
Coppell, Texas, United States Automobile Club of Southern California Full timeClaims Unit Leader Job SummaryThis senior management position plays a pivotal role in the day-to-day activities within the claims unit, serving as a key component in the success of the team. Primary responsibilities include coordinating and overseeing claims activities, providing leadership and coaching to ensure compliance with regulatory and statutory...
-
Claims Casualty Adjuster
4 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Casualty AdjusterJob SummaryThe Claims Casualty Adjuster handles low to moderate-complexity claims involving material damage, property, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation and...
-
Claims Complex Casualty Adjuster
3 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Complex Casualty AdjusterThe Claims Complex Casualty Adjuster handles complex claims involving material damage, property, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation, negotiation...
-
Claims Senior Casualty Adjuster
4 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Senior Casualty AdjusterJob SummaryThe Claims Senior Casualty Adjuster handles moderate to high complexity claims involving material damage, property and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage...
-
Claims Representative II
3 weeks ago
Coppell, United States American Automobile Association Full timeClaims Representative II - Casualty The Auto Club is looking for a Claims Service Representative responsible for investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service. Responsibilities include: Communicate and interact with a variety of individuals possibly to...
-
Claims Representative II
3 months ago
Coppell, United States Automobile Club of Southern California Full timeClaims Representative II - CasualtyThe Auto Club is looking for a Claims Service Representative responsible for investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service. Responsibilities include:Communicate and interact with a variety of individuals possibly to...
-
Claims Service Representative 2
4 months ago
Coppell, United States Automobile Club Full timeClaims Service Representative 2 - Casualty The Auto Club is looking for a Claims Service Representative responsible for investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service. Responsibilities include: Communicate and interact with a variety of...
-
Claims Service Representative 3
4 months ago
Coppell, United States Automobile Club of Southern California Full timeClaims Service Representative 3 - CasualtyThe Auto Club is looking for a Claims Service Representative responsible for investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service. Responsibilities include:Communicate and interact with a variety of individuals...
-
Claims Team Manager
4 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Team ManagerJob SummaryThis management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory...
-
Claims Team Manager
4 days ago
Coppell, United States Automobile Club of Southern California Full timeClaims Team Manager - Subrogation AutoThis management position serves as an instrumental component of the day to day activities within the claims unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and...
-
Claims Automotive Team Manager
1 month ago
Coppell, United States Automobile Club of Southern California Full timeClaims Automotive Team Manager - RecruitmentBusiness UnitInsurance ClaimsExemption StatusExemptManagement LevelManagerCompensation GradeACE 19Incentive PlanAnnual High PerformanceIncentive Target20 - 20% Incentive Target (Incentive Target-United States of America)Job SummaryThis management position serves as an instrumental component of the day to day...
-
Claims Adjuster
4 weeks ago
Coppell, Texas, United States American Automobile Association Full timeAt American Automobile Association, we are seeking a skilled Claims Service Representative to join our team. This role is responsible for investigating, evaluating, and negotiating claims of moderate complexity in compliance with established company technical and customer service standards.Key Responsibilities:Communicate and interact with various...
-
Claims Service Representative
4 weeks ago
Coppell, Texas, United States American Automobile Association Full timeThe American Automobile Association is seeking a Claims Service Representative to join our team. This role is responsible for investigating, evaluating, and negotiating low to moderate complexity claims in compliance with established company technical and customer service standards.Key Responsibilities:Communicate and interact with various individuals,...
-
Claims Automotive Team Manager
4 months ago
Coppell, United States Automobile Club Full timeClaims Automotive Team Manager What you’ll do: You'll be bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members. As a Team Manager within our Claims Department, you will: Manage and coordinate a claims team to ensure cost control, appropriate loss payments, training, staffing performance...
-
Claims Automotive Team Manager
4 months ago
Coppell, United States Automobile Club of Southern California Full timeClaims Automotive Team ManagerWhat you’ll do:You'll be bringing your expertise to a best-in-class organization that is focused on delivering quality service to our members. As a Team Manager within our Claims Department, you will: Manage and coordinate a claims team to ensure cost control, appropriate loss payments, training, staffing performance...
-
Claims Service Representative
1 month ago
Coppell, Texas, United States Automobile Club Full timeClaims Service Representative Job DescriptionThe Auto Club is seeking a skilled Claims Service Representative to join our team. As a key member of our claims department, you will be responsible for investigating, evaluating, and negotiating low to moderate complexity claims in compliance with established company technical and customer service standards.Key...
-
Claims Automotive Team Manager
2 days ago
Coppell, Texas, United States Automobile Club Full timeJob DescriptionAs a Team Manager within our Claims Department, you will lead a team of professionals to ensure cost control, appropriate loss payments, and continuous improvement. Your expertise will be instrumental in managing and coordinating the team to achieve our goals.Key ResponsibilitiesManage and coordinate a claims team to ensure cost control,...
-
Claims Senior Auto Adjuster
3 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Senior Auto AdjusterJob SummaryThe Claims Senior Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary...
-
Claims Complex Auto Adjuster
3 weeks ago
Coppell, United States Automobile Club of Southern California Full timeClaims Complex Auto AdjusterJob SummaryThe Claims Complex Auto Adjuster supports the Auto Claims Operation by providing service pursuant to the policy by handling claims of material damage, property damage, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary...