Lockbox Operations Processor

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. 

Summary: 

As a Lockbox Operations Processor, you will operate a variety of equipment such as the IBML/XDS and Opex Falcon Eagle. Through the utilization of this equipment, you will, presort, open, and extract incoming check remittance payments as well as perform routine maintenance and cleaning of the equipment.  After opening and sorting the mail, you will prepare the work to be distributed for processing. You may also be involved in other aspects of the processing to include data entry. Working in this high-speed environment, you will need to meet production and quality standards, so accuracy and attention to detail are imperative.  

Essential Duties and Responsibilities:  

• Operating Imaging/Extraction Equipment (OPEX Falcon +Eagle)
• Preparing batches of work by extracting checks and remittances from envelopes
• Inputting data into the system while following standard operating procedures and customer specific instructions for processing
• Verifying negotiability of checks through customer specific instructions for processing
• Balancing/reconciling electronic and paper documentation
• Demonstrating proficiency in all complexities, processing modes and department equipment
• Maintaining site productivity and quality standards
• Contributing to meeting team goals in addition to individual responsibilities
• Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices
• Remittance Processing or banking operations experience preferred
• Ability to analyze and comprehend client’s standard operating procedures and instructions
• Intermediate Qwerty keyboard usage and basic 10-key data entry
• Intermediate computer skills.
• Production environments focus on meeting deadlines and quotas

Qualifications:  

• Attention to detail with accuracy and good eye-hand coordination
• Ability to lift up to 15-20 pounds
• Must be able to work overtime as required
• 45 WPH 
• Ability to sit and stand for long periods of time
• Flexibility and willingness to learn and be utilized in all areas of operation
• Open minded with a positive attitude

Hours: 

• Monday – Friday
• 6:00 AM to 3:00 PM

About Us:    

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.    

Benefit Highlights:    

• Medical with wellness incentives, dental, and vision 
• HSA with company match 
• Maternity and parental leave 
• Tuition reimbursement 
• Mentor program 
• 401(k) with 6% match 
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:     

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.    

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)