Senior Administrative Assistant

2 weeks ago

Charlotte, United States First Horizon Bank Full time

Location:  On Site as Listed in Job Description 

This position will support the Retail Banking Executive for the Mid Atlantic.  

Summary

The Senior Administrative Assistant receives direction from assigned management personnel. The incumbent in this position schedules appointments, greets visitors, gives information to callers and otherwise relieves officials of clerical work and minor administrative and business detail. Provide general and clerical administrative support to an individual, or small group of individuals, relieving them of clerical, administrative, and business detail. The ideal individual will have the ability to exercise good judgment in a diversity of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. 

Role Objective 

Provide and lead support to both internal and external parties with a high level of professionalism and in a manner that reflects positively on the organization and the executives

Key Responsibilities Include

  • Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting operations of the company.
  • Sustain a daily calendar of meetings and events.
  • Prepare Word, Excel, PowerPoint presentations, agendas, reports, special projects and other documents in support of objectives for the organization.
  • Arrange travel and accommodations for executives. Prepare expense reports.
  • Screen incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information and referring non-routine calls to the appropriate staff.
  • Excellent communication and time management skills; proven ability to meet deadlines.
  • Ability to function well in a high-paced environment; performs additional duties as assigned by executives.
  • Draft and prepare correspondence for internal announcements, board meetings, and organizations that the executive is involved with
  • Manage the Executive's contacts
  • Assist in preparing and managing presentations and decks.
  • Be responsive to emails/texts/phone calls, with contact outside normal business hours
  • Welcome the Executive’s guests by greeting them, in person or on the phone; answering or directing inquiries. 
  • Use discretion, confidentiality, and good judgment to handle sensitive matters.
  • Represent the company and the Executive in a positive light through great follow-through skills and sound judgment.
  • Conserve the Executive's time by reading, researching, collecting and analyzing information as needed, in advance. 
  • Complete adhoc projects as assigned – such as personal events and/or family needs.
  • Organize complex calendars and schedules; resolving any scheduling issues

Qualifications Include

  • Bachelor's degree preferred
  • 5+ years of related experience required in working in an Senior Administrative Assistant role supporting management and executives.
  • Advanced Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
  • Ability to communicate effectively and professionally.  

Preferred Attributes

  • Business sense - has a strong business sense and can decipher priorities and make sound judgment calls when needed.
  • Commitment to excellence - perform duties at the highest level possible on a consistent basis.
  • Excellent communicator - able to interact with people of all levels in a confident, professional manner.
  • Demonstrate ability and temperament to work with sensitive information.
  • Team player - have team-oriented experience and approach.
  • Service focus - dedicated to meeting the expectations of the CMO and CCO and other senior executives by maintaining effective relationships with interested parties.
  • Ability to think outside of the box with a sense of urgency. 

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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SkillsRequired
  • Microsoft Office Word
  • Microsoft Office PowerPoint
  • Microsoft Office Outlook
  • Microsoft Office Excel
  • Decision-making
  • Customer Service
  • Budgeting
  • Active Listening
BehaviorsRequired
  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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