Assistant, Director of Housekeeping

2 weeks ago


Chicago, United States Marriott Full time
Additional Information
Job Number24141582
Job CategoryHousekeeping & Laundry
LocationThe St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States, 60601VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

 

Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 2 years experience in housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

 

CORE WORK ACTIVITIES

 

Managing Housekeeping Operations and Budgets

• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises an effective inspection program for all guestrooms and public space.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

 

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.

• Schedule employees to business demands and for tracks employee time and attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.

• Observes service behaviors of employees and provides feedback to individuals.

• Ensures employee recognition is taking place on all shifts.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Participates in employee progressive discipline procedures.

• Review employee satsifaction results.

• Participates in interviewing and hiring of team members with the appropriate skills.

 

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

 

The salary range for this position is $76,000 to $92,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.



  • Chicago, Illinois, United States Marriott Full time

    Job SummaryAs a key member of the housekeeping team, the Assistant Director of Housekeeping Operations will play a crucial role in ensuring the cleanliness and maintenance of our guest rooms, public spaces, and employee areas. This position requires a strong leader who can motivate and direct a team to achieve exceptional results.Key ResponsibilitiesManage...


  • Chicago, Illinois, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons is a luxury hotel company that prides itself on delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners.About the Role:We are seeking a highly skilled and experienced Assistant Director of Housekeeping to join our...


  • Chicago, Illinois, United States Vistas of Lincoln Park Full time

    Housekeeper Opportunity at Vistas of Lincoln ParkWe are seeking a dedicated and detail-oriented Housekeeper to join our team at Vistas of Lincoln Park. As a Housekeeper, you will play a vital role in maintaining the cleanliness and infection control standards of our residents' environment.Key Responsibilities:Clean and sanitize all areas of the facility,...

  • Housekeeping Director

    4 weeks ago


    Chicago, Illinois, United States Marriott Full time

    Job SummaryAssist in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained.Key ResponsibilitiesReviews staffing levels to ensure the guest service, operational needs and financial objectives are met.Obtains list of rooms to be cleaned immediately and list of...


  • Chicago, Illinois, United States Marriott International Inc Full time

    Job SummaryAs a key member of our housekeeping team, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms, public spaces, and employee areas. You will work closely with our staff to execute all housekeeping operations, focusing on guest and employee satisfaction, and achieving our operating budget.Key ResponsibilitiesManage...


  • Chicago, United States The University of Chicago Medicine Full time

    Job Description: Join one of the nations most comprehensive academic medical centers, UChicago Medicine, as a Housekeeping Assistant III PRN at our Hyde Park medical campus. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. In this role the Housekeeping Assistant III PRN, under the direction of the Manager...


  • Chicago, Illinois, United States Senior Lifestyle Full time

    Housekeeper Part Time Job DescriptionWe are seeking a reliable and detail-oriented Housekeeper to join our team at Senior Lifestyle. As a Housekeeper, you will be responsible for maintaining the cleanliness and organization of resident apartments, hallways, and common areas.Key Responsibilities:Clean and prepare resident apartments for move-insAssist with...


  • Chicago, Illinois, United States Artis Senior Living Full time

    At Artis Senior Living, we're seeking a skilled Housekeeping Assistant to join our team. As a key member of our housekeeping staff, you'll be responsible for maintaining the cleanliness and sanitation of resident rooms and common areas. Your duties will include:Cleaning and sanitizing resident rooms and common areasEmptying trash and replacing linersDusting...


  • Chicago, Illinois, United States Central Flying Service Full time

    Housekeeping AidWe are seeking a dedicated and detail-oriented Housekeeping Aid to join our team at Central Flying Service. As a Housekeeping Aid, you will play a vital role in maintaining a clean and comfortable environment for our residents.Responsibilities:Clean and dust surfaces, mop floors, and ensure overall cleanliness of patient rooms, hallways,...


  • Chicago, Illinois, United States The University of Chicago Medicine Full time

    Housekeeping Assistant III PRN Job DescriptionAt The University of Chicago Medicine, we are seeking a highly motivated and detail-oriented Housekeeping Assistant III PRN to join our team. As a Housekeeping Assistant III PRN, you will play a critical role in maintaining the cleanliness and organization of our facilities, ensuring a safe and healthy...

  • Housekeeper

    4 weeks ago


    Chicago, United States Vistas of Lincoln Park Full time

    Vistas of Lincoln Park - Are you looking for a rewarding career in Assisted Living ? We are currently searching for Housekeepers and Floor Techs to join our friendly, caring and supportive team!Vistas of Lincoln Park is rapidly growing and our team is looking to invest in Housekeepers by providing opportunities to further your career and with the tools and...


  • Chicago, United States Westwood Village Nursing and Rehab Center Full time

    DESCRIPTIONWe are currently searching for an Environmetal Services Director to join our friendly, caring and supportive team! We offer great benefits including:Competitive wages.Internal growth opportunities.Comprehensive benefits package.401K As an Environmental Director you are critical in maintaining all internal and external aspects of the facility and...


  • Chicago, Illinois, United States Acadia Healthcare Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Housekeeper to join our team at Acadia Healthcare. As a Housekeeper, you will be responsible for maintaining the cleanliness and sanitation of our facilities, ensuring a safe and healthy environment for our patients, staff, and visitors.Key ResponsibilitiesPerform daily cleaning and...


  • Chicago, Illinois, United States, 60601 Marriott Full time

    Job Number 24141582Job Category Housekeeping & LaundryLocation The St. Regis Chicago, 401 East Upper Wacker Drive, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Assists in managing housekeeping functions and staff on a daily basis to ensure property guest rooms, public...


  • Chicago, Illinois, United States Transitional Care Management Full time

    Housekeeping Aide Job DescriptionWe are seeking a highly motivated and detail-oriented Housekeeping Aide to join our team at Transitional Care Management. As a Housekeeping Aide, you will play a vital role in maintaining the cleanliness and sanitation of our healthcare center.Key Responsibilities:Remove trash and recyclables from patient rooms and common...


  • Chicago, Illinois, United States Marriott Full time

    Job SummaryAs a key member of the housekeeping team, the Assistant Director of Housekeeping is responsible for managing daily housekeeping operations and ensuring the cleanliness and maintenance of guest rooms, public spaces, and employee areas. This role requires strong leadership and communication skills to direct and motivate a team of housekeeping staff...

  • Housekeeper

    2 weeks ago


    Chicago, Illinois, United States Felician Sisters of North America Full time

    Job Title: HousekeeperWe are seeking a dedicated and hardworking Housekeeper to join our team at the Felician Sisters of North America. As a Housekeeper, you will play a vital role in maintaining a clean and sanitary environment for our elder Franciscan sisters.Responsibilities:Maintain a clean and organized environment in the convent home, including rooms,...


  • Chicago, Illinois, United States Alden Northmoor Rehabilitation and Health Care Center Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Housekeeping Department team member to join our team at Alden Northmoor Rehabilitation and Health Care Center. The successful candidate will be responsible for performing day-to-day activities in accordance with current federal, state, and local standards, guidelines, and...


  • Chicago, Illinois, United States TouchPoint Full time

    Job SummaryTouchPoint is seeking a skilled Housekeeping Assistant to maintain the cleanliness and organization of our facilities. The ideal candidate will have a strong attention to detail and be able to work independently with minimal supervision.Key Responsibilities:Perform light cleaning duties to maintain establishments in a clean and orderly manner.Make...


  • Chicago, Illinois, United States Warren Barr Lincoln Park Full time

    Housekeeper Opportunity at Warren Barr Lincoln ParkWe are seeking a dedicated and detail-oriented Housekeeper to join our team at Warren Barr Lincoln Park. As a Housekeeper, you will play a vital role in maintaining the cleanliness and infection control standards of our residents' environment.Key Responsibilities:Clean and sanitize all areas of the facility,...