Ticket Scanning Assistant Manager

4 weeks ago

Truckee, United States Palisades Tahoe Full time

Please note, this position is located at Palisades Tahoe Resort in Olympic Valley, CA

Seasonal (Seasonal)

Palisades Tahoe

We share the spirit of these legendary mountains with the world.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: The Ticket Scanning Assistant Manager assists in providing leadership and oversees the daily operations of the Ticket Scanners while focusing on the guest experience, accuracy, and efficiency of ticket checking processes. Oversees and directs the work of supervisors and scanners. This position works closely with the ticket and season pass department.

Applicants must be 18 years of age.

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $22.60 - $29.38 per hour

A Great Job and Benefits to Match:

  • Most jobs start at $20/hour
  • Free skiing + riding privileges to 16 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more
  • Generous discounts on outdoor gear, apparel, etc.
  • 401(k) plan with generous company match
  • Free lift tickets, plus 50% off lift tickets
  • 25%-50% discount at Food & Beverage locations at Olympic Valley and Alpine
  • 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
  • Employee Assistance Program (EAP)


Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:
  • Assists with overseeing the daily operations for all aspects of the Ticket Scanning department.
  • Assists with hiring, training, and providing coaching as needed to create a high-performing team.
  • Work with managers and supervisors to identify ways to make operations more efficient and effective: Identify areas of improvement and associated resources needed. Develop plans to implement the improvements. Oversee implementations as needed.
  • Assist in ensuring proper controls are in place to ensure accuracy and reduce the opportunity for fraud.
  • Protect the value of guests' tickets/passes and the company against fraudulent use.
  • Conduct meetings with the team to ensure they have the appropriate tools and information to do their job.
  • Support all corporate visions, goals, and objectives. Work with the Ticket Scanning Management to implement plans to support these goals to ensure increased profitability for the operations.
  • Attend and participate in regular meetings with the Management team.
  • Assist departments within the Resort Activity, Sales, & Service Department with daily operations as needed to elevate the overall guest experience.


Competencies and Job Requirements:
  • Able to communicate effectively in writing and verbally across all levels of the organization.
  • Excellent organizational and problem-solving skills with the ability to handle multiple tasks.
  • Able to establish and maintain effective working relationships and interact with others
  • Strong knowledge of computers including MS Office and RTP. (Word, Excel, Outlook)
  • Must be able to demonstrate initiative on finding the answers to questions where one does not know the answer.
  • Ability to work well in a high volume, hectic environment, while maintaining composure when dealing with irate customers, and maintaining a high level of accuracy and courtesy


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 85% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 40lbs. Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will frequently exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: Describe equipment used in job.

Education and Experience:

Required:
  • High School Diploma or GED

Preferred
  • List applicable experience/education


For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

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