Title Coordinator II- Bilingual English/Spanish

5 days ago

Houston, United States Stellantis Financial Services US Full time

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Titles Coordinator II will be responsible for managing and coordinating all aspects of titles for our organization. This includes ensuring accuracy, completeness, and proper documentation of titles for our products and services.

Essential Duties and Responsibilities:

  • Handle the processing of vehicle titles with precise accuracy and all activities related to various title processes such as but not limited to title/lien perfection, repossession titles, releases of lien, title maintenance and collateral management.
  • Must be flexible and nimble to support multiple title areas throughout the day.
  • Coordinate and acts as a liaison between FDI Collateral Management, Custodian Bank and SFS/FIFS to ensure all auto titles problems are resolved.
  • Assists for the follow-up of loans that require repurchase letters for outstanding titles and escalates any outstanding repurchasing issues to management.
  • Responsible for calling DMV offices for advice, instructions, etc. for completing title paperwork.
  • Trains new employees and assists peers in the dept. with questions.
  • Handle escalated calls and issues such as, but not limited to, titles sent to a borrower in error, large balance short payoffs, etc.
  • Maintain quality control of current title status reporting ensuring that all exposed titles are handled according to established policies and procedures.
  • Research vehicle titles and resolves issues in a timely manner.
  • Maintain clear and concise communication with team members and stakeholders regarding titles status and updates.
  • Work closely with internal departments with handling difficult accounts and fields title-related questions.
  • Maintain confidentiality of personal information for consumers, including, but not limited to, Social Security numbers and dates of birth.
  • Perform other administrative tasks and duties as assigned.

Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

  • Minimum 2 years experience in titling, lending, or relevant role

Education:

  • High school diploma and or/GED.

Skills Required:

  • Knowledge of DMV documentation requirements, laws and regulations for motor vehicle titles.
  • Strong attention to detail and excellent organizational skills
  • Proficient in Microsoft Office Suite, particularly Excel and Word.
  • Excellent written and oral communication and interpersonal skills.
  • Ability to multitask and prioritize effectively.
  • Bilingual is basic requirement to handle inbound customer calls.

Qualifications Preferred:

  • Experience Minimum 1 year of customer service experience in automotive financial or loan servicing or related fields.
  • Overtime required month-end volume increases, and other tasks/assignments may require overtime as needed.
  • Travel 0-10% - as needed basis.
  • Must have reliable transportation and live within a commutable distance to the following city: Houston, TX

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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