(OTR) Dispatch

2 weeks ago

Salt Lake City, United States Dairy Farmers of America Full time
GENERAL PURPOSE

Supervise assigned drivers and related activities at assigned terminal and/or distribution center. Create work schedules for drivers. Identify and implement effective and timely solutions to transportation and distribution routing and delivery challenges. Develop and promote safety, customer service, and operational excellence.

 

JOB DUTIES AND RESPONSIBILITIES
  • Provide daily work direction to professional drivers to ensure safe and efficient operations and to meet customer requirements; maintain daily activity assignments of tractors, trailers, trucks, and drivers
  • Facilitate effective communication with haulers/drivers and for-hire carriers; provide daily hauler/carrier support through the automated tendering process and ensure all loads are picked up and delivered in a timely manner
  • May negotiate contract terms and rates with carrier base, understanding current contracts and defined internal parameters to work within
  • Maintain up-to-date copies of routes; manage the utilization of routing software to increase route efficiency, lower cost, and meet customer demands
  • Create employee schedules, approve time, resolve timekeeping issues, monitor overtime, and take appropriate actions to meet established goals
  • Ensure all daily paperwork associated with each load is properly completed. This may include trip information to provide mileage information for reports to DOT, driver vehicle inspection and driver logs (as appropriate), repair/maintenance activity, billing activity, delivery tickets, etc.
  • Prepare and distribute operational reports (KPI’s)
  • Establish positive working relationships with members or customers to know the facility and equipment to ensure optimal service
  • Hold drivers accountable for providing professional interactions and courteous service to members, customers, regulatory personnel, and co-workers; assist in resolving issues
  • Work closely with fleet maintenance to ensure assigned equipment is maintained and cared for properly
  • Ensure employees achieve performance expectations through training/coaching; routine driver audits or observations for safety; operational efficiency; compliance requirements (Pasteurized Milk Ordinance, Department of Transportation, etc.); and annual reviews
  • Train and coach drivers on proper procedures for all activities including equipment and machinery
  • Conduct investigations and work on corrective actions for employee accidents and employee safety concerns in conjunction with appropriate safety personnel or management
  • Work closely with human resources to address driver counseling, disciplinary actions, new employee recruitment, employee behavior improvement, and driver training and development programs
  • Communicate with supervisors, employees, and customers (internal and external) to promote and improve transportation department functions
  • Be available to respond to emergencies or other unexpected operational requirements (i.e., nights, weekends, or holidays). Participate in on-call rotation if applicable
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

 

EDUCATION AND EXPERIENCE
  • Undergraduate degree in business, logistics, supply chain, distribution management, or related curriculum (or equivalent combination of experience and education)
  • 2 to 5 years of logistics planning, transportation, distribution, supply chain, or related experience, applying knowledge of the motor carrier industry; experience with transportation management systems (TMS)
  • Certification and/or License – may be required during course of employment

 KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of the principles, practices, and economics of distribution and logistics
  • General knowledge of regulatory requirements, rules, and regulations (DOT, OSHA)
  • Able to interact positively and work effectively with others
  • Able to handle challenging or conflict situations with tact and professionalism
  • Able to communicate clearly and effectively, both verbally and in writing
  • Able to perform task and duties without constant supervision
  • Must be able to read, write and speak English

 

 

 

An Equal Opportunity Employer

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