Leader, Outreach Staff
4 weeks ago
Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America Req #2026
Friday, May 10, 2024
Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP
Responsible for outreach and promotion of MVP lines of business to individuals and community groups from target market. Supervise diverse team of Outreach Representatives and Individual Product Advisors. Responsible for overseeing Outreach and promotion of the Plan's Medicaid, Child Health Plus (CHP), Essential Plan (EP), HARP, On-Exchange Qualified Health Plans (QHP), Off-Exchange Plans, and Medicare Advantage plans to individuals at Federally Qualified Health Centers (FQHCs), medical provider offices, Community Based Organizations (CBOs), WIC Centers, churches, and schools. Conduct regularly scheduled team meetings with staff. Complete outreach site schedule and ensure it is updated and entered into Bookings scheduling program on a timely basis. Facilitate and participate in all meetings scheduled for the Retail Outreach team. Track and interpret membership enrollment and engagement data in CRM (Dynamics 365) for assigned territories. On a regular basis, review electronic applications in CRM (Dynamics 365) to ensure the integrity and quality of the enrollment process. Communicate with Leader, Field Operations to identify Individual Product Advisors and Outreach Representatives who may require additional follow-up and other training. Understand enrollment process and ensure that all field staff is following the NYSOH & CMS guidelines, as well as all corporate enrollment processes (SMART). Conduct spot checks at outreach locations and events to ensure compliance with enrollment requirements. Lead enrollment process to ensure staff is meeting assigned enrollment goals. Complete monthly, quarterly, probationary, and annual staff performance appraisals. Develop and maintain relationships with community-based organizations & provider partners. Ensure enrollment sites compliance with NYSOH and MVP's guidelines. Provide Weekly & Monthly Field Outreach Reports to Leader, Field Operations. Develop and update additional reports as needed. Together with Leader, Field Operations, collaborate with Field Marketing to obtain and provide coverage for appropriate events. Nights and weekend flexibility is required. Perform other duties as assigned.
Remote; must live in Rochester, NY (mileage reimbursed)
POSITION QUALIFICATIONS
Minimum Education/Experience:
H.S. Diploma or Equivalent; plus 8 years work experience, or BA plus 6 years' work experience
3 years of supervisory/leadership skills
Required Skills:
- Excellent written communication and interpersonal skills with ability to communicate with multiple audiences including internal and external customers
- Self-motivated, organized problem solver with an ability to inspire, lead, and work in a team-based environment
- Understanding of ethnic/cultural differences
- Familiarity with service area and sensitivity to Government Programs target market
- Access to reliable transportation is required
- Physical Demands - some lifting/transporting of heavy materials up to 20 lbs. (brochures, equipment etc.) might be required
Preferred skills:
- Experience in a Managed care retail setting
- NYSOH Marketplace facilitated enroller certification preferred (will need to be obtained within first 90 days of employment)
- NY Health Insurance License preferred (will need to be obtained within first 90 days of employment)
- Excellent presentation and communication skills
- Bilingual ability desirable (Spanish preferred)
About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors , including but not limited to geographic location ; relevant experience, education, and training; and the nature of and demand for the role.
In addition, we offer a comprehensive benefits package that includes:
- Considerable paid time away from work including PTO (Paid Time Off), s ick t ime, service t ime o ff, p aid h olidays, and f loating h olidays , allowing you to take time off when it suits you best.
- Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.
- Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.
- Life insurance and disability coverage to ensure financial security for you and your dependents.
- An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.
- Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.
- A best-in-class employee Well-Being program to support all dimensions of your health and wellness.
MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com
Please apply and learn more - including how you may become a proud member of our team.
Other details
- Job Family Outreach
- Pay Type Salary
- Min Hiring Rate $69,383.00
- Max Hiring Rate $99,911.00
- Travel Required Yes
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