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Telecommunicator / Dispatcher - Arrow Ambulance
4 months ago
- Recieve incoming emergency and non-emergency requests for service.
- Help facilitate appropriate deployment of resources
- Determine call urgency and location of situation
- Dispatch appropriate unit to respond to emergency and non-emergency requests for amublance service based on the type of call and time.
- Schedules non-emergency transfers so that utilization of units and personnel is enhanced and so that conflicts in scheduling do not occur (such as coordinating more transfers at one time than we have personnel/equipment to handle appropriately).
- Maintain PHI in accordance with HIPAA
- Account for and ensure field resource safety at all times.
- Deal with stressful situations with poise and professionalism
- Be able to prioritize based on changing need
- Maintain thorough working knowledge of loca geography, which includes maps, streets, and grid book systems.
- Prepare accurate and timely statistical reports and appropriate paperwork.
- Knowledge of company and departmental policies, operating procedures and protocols.
- Monitor enroute and response times
- Monitor staff and vehicle movement or posting