Operations Manager

3 weeks ago

Omaha, United States Marriott Full time
Additional InformationFull Time, Nights, Weekends and Overnight availability, Bonus Eligible
Job Number24208802
Job CategoryRooms & Guest Services Operations
LocationCourtyard Omaha Downtown/Old Market Area, 101 South 10th Street, Omaha, Nebraska, United States, 68102VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

  • Bonus Eligible

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

 

CORE WORK ACTIVITIES

 

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

 

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

 

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

 

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

 

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

 

The hourly pay range for this position is $25.00 to $26.92. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. 

  • Operations Manager

    2 months ago

    Omaha, United States The Buckle Full time

    The Operations Manager is responsible for fulfilling our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, the Operations Manager oversees a variety of operational tasks assigned by store man Operations Manager, Operations, Store Manager, Manager, Visual Merchandiser, District Manager, Manufacturing,...

  • Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States ABM Industries Full time

    Job DescriptionThe Operations Manager will oversee assigned buildings and hourly workers, ensuring efficient work scheduling, establishing performance standards, conducting site evaluations, audits, and inventory management. Key responsibilities include managing overtime, employee performance appraisals, customer relations, and special projects as...

  • Operations Manager

    4 months ago

    Omaha, United States Keurig Dr Pepper Inc. Full time

    Are you ready to join a growing, dynamic company? Keurig Dr Pepper is a modern beverage company, with more than 125 brands people know and love. We challenge the usual and always push beyond the expected. We are building a culture that is our competitive advantage – one that is growth-focused, change-resilient, collaborative, innovative, nimble, diverse...

  • Operations Manager

    3 months ago

    Omaha, United States Smithfield Foods Full time

    If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting...

  • Operations Manager, Arena Operations

    3 weeks ago

    Omaha, Nebraska, United States Oakview Group Full time

    Overview of Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Our unmatched solution set includes owned venues and a client roster featuring top arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide.Salary and...

  • Operations Manager

    1 month ago

    Omaha, United States NEXHR Full time

    Our client, an employee-owned company with a rich legacy in specialty chemical manufacturing and distribution, are seeking an energetic and coach like minded individual to join them at their Ohio location as a Operations manager.Key aspects in an individual the business is looking for include someone with experience in a management or supervision role, as...

  • Operations Manager

    3 weeks ago

    Omaha, United States NEXHR Full time

    Our client, an employee-owned company with a rich legacy in specialty chemical manufacturing and distribution, are seeking an energetic and coach like minded individual to join them at their Omaha, Nebraska location as a Operations manager.Key aspects in an individual the business is looking for include someone with experience in a management or supervision...

  • Operations Manager

    7 days ago

    Omaha, Nebraska, United States Waypoint Detailed Delivery Full time

    Job OverviewAt Waypoint Detailed Delivery, we're seeking a skilled Operations Manager to lead our delivery services team.This full-time, salaried position comes with an estimated annual salary of $85,000, commensurate with experience and qualifications.We offer a comprehensive benefits package, including major medical, dental, vision, short-term disability,...

  • Sanitation Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States Zolon Tech Solutions, Inc. Full time

    About Zolon Tech Solutions, Inc.">At Zolon Tech Solutions, Inc., we're looking for a highly skilled Sanitation Operations Manager to oversee our sanitation team in Omaha, NE.">Job Summary">We are seeking a dedicated and experienced Sanitation Operations Manager to lead our 2nd shift operations. This role involves supervising a team of 17 sanitation employees...

  • Business Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States Goldfish Swim School - Omaha Full time

    About the JobThis role is perfect for those who want to be part of a rapidly growing, award-winning franchise that changes lives. As an Assistant General Manager at Goldfish Swim School in Omaha, you will oversee the quality and success of daily operations, including staffing, pool management, customer service, and more.ResponsibilitiesDirects and controls...

  • Store Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States Ross Dress for Less Full time

    Store Manager Job DescriptionAt Ross Dress for Less, we are seeking a highly motivated and experienced Store Manager to lead our team in delivering exceptional customer service and driving sales growth.Key Responsibilities:Store Operations: Oversee all aspects of store operations, including staffing, training, and development of sales floor and stockroom...

  • Restaurant Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States Taco John's - Bremer Restaurant Management Full time

    Job OverviewBremer Restaurant Management, a leading force in the fast-food industry, seeks a seasoned professional to fill the role of District Manager. This exciting opportunity will allow you to leverage your leadership skills and drive operational excellence across 5-6 restaurant locations.This is a chance to join the team at Taco John's - Bremer...

  • Restaurant Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States SONIC Drive-In - 156th & Qst Full time

    Company OverviewAt SONIC Drive-In, we strive to provide an exceptional dining experience for our guests. As a Restaurant Assistant Manager, you will play a crucial role in ensuring the smooth operation of our drive-in restaurant.Estimated Salary: $50,000 - $70,000 per year (based on location and experience)Job Description:We are seeking a motivated and...

  • Restaurant Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States Staab Management Company dbaPizza Hut Full time

    **Job Summary**We are seeking a highly skilled Restaurant Operations Manager to join our Staab Management team at Pizza Hut in Omaha, NE. As a key member of our management team, you will be responsible for overseeing restaurant activities, ensuring exceptional guest services, and leading a team of talented individuals.

  • Restaurant Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States SONIC Drive-In - 186th & W. Center Rd. Full time

    About Us:">SONIC Drive-In is a leading quick-service restaurant chain with a rich history and commitment to excellence. We are passionate about serving our customers the highest-quality food in a clean, safe, and efficient manner."> ">Job Summary:">We are seeking an experienced Assistant Restaurant Manager to join our team at SONIC Drive-In - 186th & W....

  • Maintenance Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States The Farnam | Omaha, NE Full time

    The Farnam | Omaha, NE is seeking a skilled Maintenance Operations Manager to join our team.Job Summary:This is an exciting opportunity to lead the maintenance operations department at The Farnam | Omaha, NE. As a Maintenance Operations Manager, you will be responsible for ensuring the overall operation of the hotel's maintenance department and the...

  • Operational Excellence Manager

    3 weeks ago

    Omaha, Nebraska, United States WK Kellogg Co Full time

    We are passionate about making a positive impact on people's lives and the environment. As an Operational Excellence Manager at WK Kellogg Co in Omaha, NE, you will play a key role in driving manufacturing efficiency and reducing waste.About WK Kellogg CoOur company has a rich history of innovation, dating back to the creation of Corn Flakes, which...

  • Logistics Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States GXO Logistics Inc. Full time

    Job SummaryGXO Logistics Inc. is seeking a highly skilled Logistics Operations Manager to oversee the day-to-day operations of our warehouse.About GXO Logistics Inc.We engineer faster, smarter, leaner supply chains. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to...

  • Transportation Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States US Foods, Inc. Full time

    Job DescriptionWe are seeking an experienced Transportation Operations Manager to lead our transportation team. This is a key role that requires strong leadership, communication and problem-solving skills.

  • Administrative Operations Manager

    3 weeks ago

    Omaha, Nebraska, United States Omaha Country Club Full time

    Job SummaryOmaha Country Club is seeking a highly skilled and experienced Front Desk Coordinator to join our team. As the welcoming face of the Club, this individual will be responsible for providing exceptional customer service to members and their guests.In this role, you will efficiently manage front desk operations, ensuring seamless communication...