Operations Manager

3 weeks ago

Tukwila, United States Marriott Full time
Additional InformationBonus Eligible
Job Number24211247
Job CategoryRooms & Guest Services Operations
LocationCourtyard Seattle Southcenter, 400 Andover Park West, Tukwila, Washington, United States, 98188VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

  • Bonus Eligible

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

 

CORE WORK ACTIVITIES

 

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

 

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets semiannually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

 

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

 

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM & RD.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

 

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

 

The hourly pay range for this position is $27.40 to $29.81. In addition, the position is eligible for an annual bonus. This position offers coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually. 

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. 

  • Delivery Operations Manager

    7 days ago

    Tukwila, Washington, United States Hole Products Full time

    Hole Products is seeking a seasoned Delivery Operations Manager to oversee our delivery operations. The successful candidate will have extensive experience in logistics, excellent leadership skills, and a proven track record of improving efficiency and reducing costs.About the Role:This position involves leading a team of drivers and warehouse staff,...

  • Lead Retail Operations Manager

    4 weeks ago

    Tukwila, Washington, United States US Foods Full time

    We are seeking a highly motivated and experienced Assistant Store Manager to join our team at US Foods.About the RoleThis is a dynamic opportunity for an ambitious professional who wants to grow their career in retail management.The successful candidate will be responsible for managing the front-end operations, supervising employees, and ensuring excellent...

  • Trucking Operations Manager

    2 weeks ago

    Tukwila, Washington, United States MasterTech Full time

    Exceptional Leadership Opportunity in TukwilaWe are seeking a seasoned Shop Foreman to lead our team of skilled mechanics at MasterTech in Tukwila.The ideal candidate will have extensive knowledge of various truck manufacturers, including Peterbilt, Kenworth, International, Freightliner, and Mack. As a Shop Foreman, you will be responsible for running the...

  • Store Operations Manager

    1 week ago

    Tukwila, Washington, United States Abercrombie and Fitch Stores Full time

    Company Overview">Abercrombie & Fitch Co. is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.We lead with our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led...

  • Business Development Operations Manager

    4 weeks ago

    Tukwila, Washington, United States Penske Full time

    At Penske, we are committed to delivering exceptional results and driving business growth. As a Sales and Operations Management Trainee, you will play a critical role in our fast-paced environment, leveraging your hard-earned degree to run a business and drive problem-solving for our customers.About the RoleThis exciting opportunity allows you to develop...

  • Business Manager with Front-End Operations Expertise

    1 week ago

    Tukwila, Washington, United States US Foods Full time

    About the RoleWe are seeking an experienced Business Manager to join our team as an Assistant Store Manager. This role is responsible for managing the front-end operations, supervising employees, and contributing to the overall financial performance of the store.

  • Maintenance Manager, DOT Shuttle Operations

    1 month ago

    Tukwila, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...

  • Maintenance Manager, DOT Shuttle Operations

    1 day ago

    Tukwila, United States SP Plus Corporation Full time

    Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering...

  • Maintenance Manager, DOT Shuttle Operations

    4 weeks ago

    Tukwila, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”We are the largest parking network in America, with over...

  • Maintenance Manager, DOT Shuttle Operations

    1 hour ago

    Tukwila, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”We are the largest parking network in America, with over...

  • Supply Chain Operations Manager

    2 weeks ago

    Tukwila, Washington, United States Hole Products Full time

    Duties and ResponsibilitiesThis challenging role involves maintaining shipping, receiving, warehousing, and distribution operations, which includes controlling inventory levels and storage, maintaining the physical condition of the warehouse and materials, and supporting a safe working environment.You will work closely with the team to ensure that all...

  • Facilities Operations Expert

    1 month ago

    Tukwila, Washington, United States Boeing Employees Credit Union Full time

    Be a Key Player in Our Facilities TeamWe're seeking a skilled Facilities Operations Expert to join our team at Boeing Employees Credit Union. As a key member of our facilities team, you will play a pivotal role in ensuring the smooth operation of all our locations.About Us:We are the nation's largest community credit union, serving over 1.3 million members...

  • Transportation Operations Supervisor

    4 weeks ago

    Tukwila, Washington, United States SP+ Full time

    About SP+At SP+, we're driven by our promise to make every moment matter for a world on the go. We understand that time is scarce, so we put ourselves in our customers' shoes to deliver a unique combination of talented people and industry-leading technology.Job SummaryWe're seeking a skilled Transportation Operations Supervisor to oversee maintenance...

  • Technical Operations Lead

    2 weeks ago

    Tukwila, Washington, United States Canon Solutions America, Inc. Full time

    Lead Technical Operations Specialist Job Description">Cannon Solutions America, Inc. is seeking a highly skilled professional to lead our technical operations team and provide top-shelf service and support to our customers.">The ideal candidate will have:">">A bachelor's degree in a relevant field or equivalent experience;">At least 7 years of related...

  • Facilities Operations Engineer

    1 month ago

    Tukwila, United States Boeing Employees Credit Union Full time

    As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than$30 billionin managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we...

  • Reception and Operations Coordinator

    2 weeks ago

    Tukwila, Washington, United States McCalla Raymer Leibert Pierce, LLC Full time

    Job DescriptionThis Reception and Operations Coordinator role is ideal for someone who enjoys multitasking, working in a fast-paced environment, and providing exceptional customer service. As a key member of our team, you will be responsible for ensuring seamless day-to-day operations.Key Responsibilities:Managing the front desk, answering calls, and...

  • Warehouse Operations Specialist

    1 week ago

    Tukwila, Washington, United States Darwin's Natural Pet Products Full time

    About Us">Darwin's Natural Pet Products has been delivering high-quality, premium raw dog and cat food directly to pet owners across the U.S. since its inception two decades ago. Our mission revolves around creating a positive work culture that respects and values every employee's contributions.">Job Summary">We seek an experienced Warehouse Operations...

  • Shuttle Operations Maintenance Director

    3 weeks ago

    Tukwila, Washington, United States SP+ Full time

    Job OverviewWe are seeking an experienced Shuttle Operations Maintenance Director to join our team at SP+. As a key member of our operations team, you will be responsible for overseeing daily maintenance and cleaning activities to ensure the highest level of quality and safety.About UsSP+ is a leading provider of parking services, with a network of over...

  • Assistant Store Manager

    4 weeks ago

    Tukwila, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! The Assistant Store Manager contributes to the overall financial performance of the store including product merchandising/stocking, expense control, and achievement of sales and profitability goals. Manages the operations of...

  • Maintenance Manager

    2 months ago

    Tukwila, United States Arrow Reliance, Inc. Full time

    Industrial Maintenance Manager Darwin's Natural Pet Products has a new full-time opportunity for an Industrial Maintenance Manager. Darwin's Natural Pet Products makes high quality, premium raw dog and cat food and delivers it directly to pet owners across the U.S. Our growing business started 19 years ago and is a combination of both manufacturing and...