Head of CS&Q Prefab LoB
2 weeks ago
The Head of Customer Satisfaction & Quality (CS&Q) for Prefab Lob will have the responsibility to manage the CS&Q function within the entity (Line of Business)
- Represent the voice of customer and drive the customer centricity within the entity.
- Influence the decision process of their entity to always take into account the voice of the customers.
- Care for Very Important Customers as Global Strategic Account managed by the BU.
- Run CS&Q related processes (Issue to Prevention, Customer Care, Customer Satisfaction & Loyalty Development).
- Drive Quality Excellence in Offer Creation Process
- Contribute to Customer Project Process and alert the management on issues.
- Take decision having an impact on customer satisfaction (Safety Alert, Business Risk, etc.).
- Drive the Quality Strategy of their entity in accordance with the Global Quality Strategy.
- Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity.
- Challenge the involved entities to improve customer satisfaction and achieve quality goals.
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, etc.) to ensure continuous improvement.
- Consolidate all Non Quality Costs and drive improvement actions.
- Manage the Quality Management System of the entity.
- Advocate to drive and implement the Global directives and policies.
- Network continuously with Global CS&Q team to ensure Line of Business needs are understood and considered.
- Represent the entity in the Schneider organization for the Customer Satisfaction & Quality.
- Ensure the right level of competency for the CS&Q teams and career paths.
This position will report to Head of the LoB being part of the SLT for the LoB.
Dotted line report to Head of CS&Q for the division and attends the Quality management
committee
Main interactions with:
- Customers
- Line of Business/BU/Division Management Committee
- CS&Q teams (Global, Global Supply Chain, Country/Zone,other LoB/BU, IPO, etc.)
- Marketing/Design/Industrialization/ Purchasing/Continuous
- Engineering Managers
- Project Offer Leaders
- Customer Care Managers
- Any leader that may contribute to solve Customer issues
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
-
Head of CS&Q Prefab LoB
6 days ago
Dallas, United States Schneider Electric USA, Inc Full timeThe Head of Customer Satisfaction & Quality (CS&Q) for Prefab Lob will have the responsibility to manage the CS&Q function within the entity (Line of Business) Represent the voice of customer and drive the customer centricity within the entity. Influence the decision process of their entity to always take into account the voice of the customers. Care for...
-
Head of CS&Q Prefab LoB
5 days ago
Dallas, Texas, United States Schneider Electric USA, Inc Full timeThe Head of Customer Satisfaction & Quality (CS&Q) for Prefab Lob will have the responsibility to manage the CS&Q function within the entity (Line of Business) Represent the voice of customer and drive the customer centricity within the entity. Influence the decision process of their entity to always take into account the voice of the customers. Care for...
-
Head Lifeguard
3 weeks ago
Dallas, United States Jewish Community Center Of Dallas Full timeJob DescriptionJob DescriptionThe Head Lifeguard will report to the Aquatics Director and will provide lifeguard coverage of the pools, as well as supervision of lifeguard staff and facility, at the JCC of Dallas according to American Red Cross standards for lifeguarding. This part time, nonexempt position will work a maximum of 29 hours a week. This...
-
Dallas, United States The Episcopal School of Dallas Full timeThe Head Girls Basketball Coach is responsible for shaping and guiding all aspects of the program, grades 7-12, and reports directly to the Director of Athletics. The head coach must be a dynamic, innovative, and inspirational leader with a demonstra Basketball Coach, Program Director, Director, Coach, Program, Head Coach, Instructor, Education
-
Audit Manager
6 days ago
Dallas, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Audit Manager
7 days ago
Dallas, Texas, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
IT Audit Supervisor
3 weeks ago
Dallas, United States Bank of America Full timeDescription : This job is responsible for independently performing test work during highly complex audit activities for Lines of Business (LOBs). Key responsibilities include independently designing and executing audit tests, assessing issues for business impact and recommending severity ratings, and establishing business partner relationships. Job...
-
Senior Philanthropic Officer
2 days ago
Dallas, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Senior Philanthropic Officer
5 days ago
Dallas, United States Bank of America Full timeSenior Philanthropic Officer (SPO) page is loaded Senior Philanthropic Officer (SPO) Apply locations Dallas time type Full time posted on Posted 2 Days Ago job requisition id 24017702 Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we...
-
Senior Philanthropic Officer
3 days ago
Dallas, Texas, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Accounts Payable Supervisor
4 weeks ago
Dallas, Texas, United States Omni Hotels & Resorts Full timeOverview: Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career...
-
Restaurant Supervisor
4 weeks ago
Dallas, Texas, United States Omni Hotels & Resorts Full timeLocation: Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of...
-
Rooms Leader in Development
1 week ago
Dallas, Texas, United States Omni Hotels & Resorts Full timeOverview: Dallas Hotel The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of...
-
Community Care Worker I
3 weeks ago
Dallas, United States Texas Department of Aging & Disability Services Full timeJob Description: Community Care Worker I Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services? If so, the Texas Health and Human Services...
-
Senior Auditor
2 weeks ago
Dallas, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Senior Auditor
2 weeks ago
Dallas, Texas, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Coach – Assistant Men’s Soccer
3 weeks ago
Dallas, United States Catholic Schools Office - Catholic Diocese of Dallas Full timeBishop Lynch High School ASSISTANT MEN’S SOCCER COACH OVERVIEW Faithful to Catholic Tradition and to our Dominican heritage of scholarship and service, Bishop Lynch High School promotes the development of the total person by bringing together a diverse community in a rigorous, college preparatory environment where students are taught to strive for...
-
Quality Assurance Manager
3 weeks ago
Dallas, United States Bank of America Full timeDescription : This job is responsible for overseeing assigned areas of audit work acting as an Auditor-in-Charge (AIC), and executing on the audit strategy for Lines of Business (LOBs). Key responsibilities include driving risk-based auditing by defining scope and test procedures to evaluate the control environment in conformance with audit policies,...
-
Certified Nurses Aides
2 weeks ago
Dallas, United States Clarendale of Schereville Full timeJob DescriptionWhen you work at Signature Pointe, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! We are currently seeking outstanding...
-
Certified Nurses Aides
3 days ago
Dallas, United States Clarendale of Schereville Full timeJob Description When you work at Signature Pointe, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life! We are currently seeking outstanding...