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Cook - Customer Service

2 months ago

Kingsport, United States Zaxby's Full time
As the team at Zaxby's expands, we're saving a seat for you

To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and experience great food.

To our team members, Zaxby's is an indescribably great place to work

Cooks are directly responsible for creating great guest experiences by consistently serving quality food in a timely manner. You will receive and stock inventory, prepare, cook, and assemble orders, keep the kitchen clean and organized, and maintain food safety and quality standards by following standard operating procedures.

Why work at Zax?
  • FREE Meals On Shift & 50% Off Meals Off Shift
  • Flexible Schedule
  • Early Access to Pay
  • Paid Training
  • Opportunities to Advance


Part-Time Benefits
  • Recognition Program
  • Employee Referral Program
  • 401(k) With Employer Match (additional eligibility requirements)


Additional Full-Time Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Employer Paid Life Insurance


Duties and Responsibilities

The individual in this position is expected to engage in the following work-related activities:
  • Complete all training requirements including:
  • Zaxby's Back of House Development Plan
  • Hands-on stations training
  • Any additional training required by Zax LLC
  • Provide friendly, enthusiastic service for all guests
  • Maintain awareness of current promotions
  • Enthusiastically represent the Zaxby's brand
  • Assist with guest service and front of house operations
  • Prepare menu items according to company standards and in a safe and sanitary manner
  • Ensure food and beverages are handled according to safety regulations and guidelines
  • Safely operate food preparation and cooking equipment
  • Maintain product levels in assigned stations in order to be prepared for immediate needs
  • Prepare and cook food items according to company standards
  • Accurately assemble and package guest orders
  • Maintain a clean and safe working environment
  • Keep work areas clean and organized
  • Maintain equipment and inform management of maintenance needs
  • Assist with inventory and storage management
  • Receive and stock incoming inventory deliveries
  • Hold and store food items following food safety guidelines
  • Inform management when inventory is needed
  • Clean and organize storage areas
  • Other responsibilities
  • Complete all tasks with a sense of urgency, in a timely manner
  • Work safely and follow all safety guidelines and procedures
  • Other duties as assigned


Job Qualifications

The following requirements must be met in order to qualify for this position.
  • Must be 16 years of age or older
  • Available to work 9 to 28 hours per week


Capability Requirements

The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
  • Sit, stand, and walk continuously
  • Occasionally stoop, bend, crouch, or climb, including the use of ladders
  • Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
  • Continuous use of hands and wrists for grasping and fine manipulation
  • Communicate proficiently through speech, reading, and writing
  • Maintain effective audio-visual perception and judgement to observe and respond to the environment
  • Work in an environment that features hot and cold temperature variations and exposure to food allergens
  • Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment

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