Deskside Technician II
2 weeks ago
Stefanini Group is looking for a Deskside Technician for a globally recognized company
For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248)
728-2627/Alfher.Hidalgo@stefanini.com
for faster processing. Thank youProvide End User Support on a global basis for all PC Hardware & Software, Mobile Devices, user accessibility, and related issues in order for Phibro users to be able to perform their assigned duties on a daily basis.
Scope & Responsibilities:
* Order, inventory, build and configure new PCs & Laptops, install software, customize and deliver to user with instructions, provide orientation for new users.
* Monitor Trackit trouble ticket queue in order to follow up on open tickets, provide updates and resolution
* Work with users to provide support on all applications & printers, reset passwords as required.
* Participate in implementation of projects, systems, & procedures to meet departmental goals
* Troubleshoot & diagnose hardware, software & network problems and escalate as needed
* Work with all users at Phibro to ensure that their daily needs are met in order for them to do their job.
* Multi-task on a daily basis, drawn in multiple directions as needed to address the current issue at hand.
* Provide support for senior management executives and high profile customers to ensure their needs and requests are addressed in a timely professional and high quality manner.
* Procurement - Request quotations, create purchase orders, place orders, inventory upon receipt; close out purchase order, tracking of equipment and quantities on hand to meet demand. Ensure that obsolete equipment is properly disposed of in accordance with Phibro polices and all local, state, and federal government mandated requirements.
Reporting Relationships: This position will report to the Manager, End User Support at PAHC. Role will work closely with PAHC end users on a global basis with a special emphasis on senior management executives and high profile customers.
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