Director of Client Value

Position summary

The Director of Client Value
- US is a senior business leader responsible for advancing the Firm's client value strategy across the United States, with primary responsibility for Pricing and Legal Project Management. Reporting to the Chief Operating Officer and working closely with the Chief of Legal Operations and other senior business and practice leaders, the Director provides strategic leadership around pricing, profitability, alternative fee arrangements, matter management, and the efficient delivery of legal services including delivery that will increasingly include AI-enabled processes and technology-as-leverage layers. The position requires an ability to operate across many dimensions: strategic
- guiding and advising Firm leadership on the current and future market for the pricing of legal services and changes in the way that legal services are delivered; tactical
- advising Partners on budgeting and pricing options, executing pricing activities, educating and promoting the use of alternative fee arrangements, leading the application of project management and process improvement disciplines to the delivery of legal services; leadership
- building a reputation as a thought-leader and truster advisor both internally, to our Partners and leadership, and externally to our clients; management
- managing and mentoring a team of professional pricing, financial analysis and project management professionals. The Director serves as a trusted advisor to Firm leadership, partners, and clients; leads and develops the U.
S. Client Value team; and partners with global counterparts to advance consistent, commercially focused Client Value strategies. The role requires a strong combination of strategic leadership, financial acumen, client engagement, operational execution, and people leadership.

Job duties and responsibilities

• Lead the development and execution of the US Client Value strategy, ensuring alignment with the Firm's strategic objectives, global Client Value priorities, and financial performance benchmarks.
• Provide strategic oversight of the Firm's fee arrangements at the Firm, department, practice/industry group, client, and matter levels, partnering with senior team members and Firm leadership to apply market insights, historical performance, and commercial judgment.
• Partner with Strategic Intelligence, Finance, and other stakeholders to strengthen the quality, accessibility, and use of data supporting pricing, profitability, and client value decisions.
• Establish and maintain a high standard of service delivery to Partners, Firm leadership, and clients, proactively addressing service needs, priorities, and opportunities for improvement.
• Lead the continuous improvement of Client Value processes, practices, and service delivery, identifying opportunities to increase efficiency, consistency, and commercial impact.
• Partner proactively with Legal Operations, Innovation, Finance, Business Development, and other Business Services teams to improve the efficiency, effectiveness, and value of legal service delivery in accordance with Firm strategy.
• Collaborate closely with EMEA and other global counterparts to align approaches, share best practices, and advance global Client Value initiatives and objectives.
• Lead or contribute to the development and governance of Firm policies, standards, and best practices related to client and matter fee arrangements, pricing, and matter management.
• Lead, develop, and mentor the US Client Value Team, establishing priorities, allocating resources, managing performance, and building capabilities to support evolving business and client needs.
• Provide strategic oversight of alternative fee arrangements (AFAs), including their design, financial modeling, performance, and profitability.
• Maintain deep knowledge of developments in law firm pricing, legal project management, process improvement, alternative fee arrangements, legal service delivery, and broader professional services trends.
• Partner with senior technology, finance, and innovation leaders to leverage technology, analytics, and benchmark data to improve efficiency and pricing strategies and communicate profitability, realization, and other key performance indicators internally and, where appropriate, externally.
• Partner with Learning & Development and other stakeholders to develop educational programs for Partners, Associates, and Business Services professionals on pricing, matter economics, and matter management best practices.
• Enhance the Firm's profile and reputation in Client Value through appropriate participation in industry conferences, speaking engagements, client programs, and publications.
• Develop and manage the annual US Client Value budget in partnership with the COO and relevant global counterparts, ensuring effective stewardship of resources throughout th