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Print Production Associate-Legal

3 months ago

Conyers, United States Paladin Inc Full time

Paladin Consulting is currently hiring a Print Production Associate-Legal to join our team working onsite at our client's office located in Conyers, GA.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title:Print Production Associate-Legal
Work Location:Conyers, GA
Duration:3 month contract
Education/Experience Required: Knowledge of the legal process;1-2 years relevant experience resolving customer and equipment printing issues

Job Description & Responsibilities

  • Perform basic copying, faxing, printing and scanning functions
  • Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications
  • Pro-actively manage consumables and supplies using the Days Of Supply calculator
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform basic equipment problem diagnosis
  • Serve as the primary customer contact for equipment support and service
  • Coordinate Move/Add/Change (MAC) process
  • Perform Data Entry for activity and asset tracking
  • Provide on-going end user training on equipment
  • Point of contact for equipment removal and delivery
  • Contact service as required (Xerox and 3rd party)
  • Utilize Xerox web-based applications as required
  • Driving (if required for duties)
  • Download and install printer drivers on end-user equipment
  • Perform printer mapping to PC as required
  • Escalate printer network issues to appropriate resource
  • Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions
  • Manage and maintain on-site parts inventory using PM4
  • Ensure SLAs are adhered to per SOW
  • Physical device management and control
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
  • Monitor/apply current patches
  • Non-Xerox device management as required
  • Perform remote device monitoring and remote solve (Xerox Device Management)
  • Identify and promote Xerox Office Solutions

Skills & Qualifications

  • Knowledge of the legal process
  • 1-2 years relevant experience resolving customer and equipment printing issues
  • Ability to demonstrate Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt.)
  • Demonstrate ability to utilize competitive product and network management tools as required
  • Able to demonstrate ability to download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
  • Able to demonstrate ability to perform mail merges
  • Able to demonstrate intermediate knowledge of MS Word or equivalent: -- Insert images; Create/manage tables and columns; Edit headers/footers; Create forms; Create/manage multiple sections
  • Able to demonstrate intermediate knowledge of MS Excel or equivalent: -- Navigate multiple worksheets within a workbook ;create charts/graphs; use basic math functions; create basic formulae
  • Able to demonstrate working knowledge of MS PowerPoint or equivalent: -- Open and create basic presentations, open saved, print using different options
  • Able to demonstrate Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications )
  • Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
  • Able to demonstrate ability to recognize PC to printer connectivity
  • Able to demonstrate basic knowledge of Digital Front Ends
  • Able to demonstrate functional knowledge of MAC when required by client
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin Consulting is an EEOC employer.

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