Lead Director

POSITION SUMMARY

CVS Health Digital is looking for hands‑on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently we are hiring a Lead Director – Digital Engineering who will focuses within our Customer Identity area. This Lead Director will be accountable for the strategy, modernization, delivery, and operation of CVS Health's customer identity platforms and services. This people leader will oversee customer identity capabilities serving millions of customers across Health100, Caremark, Specialty, Retail, Health Services, and emerging digital experiences.

The Lead Director – Digital Engineering will partner across Product, Security, Architecture, and Business teams to advance modernization, strengthen security, improve operational excellence, and deliver identity solutions that support enterprise growth and customer engagement. This role is accountable for product delivery, platform availability, security, modernization, organizational development, and requires a track record of building high-performing teams and delivering business outcomes at scale.

Expectations For The Role:

• Lead a multi-team engineering organization responsible for authentication services, profile management, identity integrations, and platform operations

• Drive the evolution of identity capabilities toward a scalable, cloud-native, API-first architecture while ensuring secure, seamless, and reliable customer experiences

• Drive AI enabled transformations and execution strategies

• Identify and manage risks, engage teams to drive towards resolution

• Identify and manage cross-workstream technical dependencies

• End-to-End Program Plan and timely tracking and reporting

• Manage program level status reporting and communication to stakeholders

• Define, measure and track metrics and KPIS to measure success and Business Outcomes for the FS merchandizing portfolio

• Build and cultivate strong relationships with Business, Product and Technology partners and vendors to support the delivery roadmap

REQUIRED QUALIFICATIONS

• 10+ years of professional experience in Software Engineering, Platform Engineering, Identity & Access Management, or related technology disciplines

• 7+ years of people leadership experience, including leadership of engineering managers and senior managers

• • years of experience defining and executing technology strategy, roadmaps, and multi-year modernization initiatives

• 5+ years of experience driving cloud-native transformation, API-first architectures, and platform engineering practices

• Strong understanding of Customer Identity and Access Management (CIAM), authentication, authorization, customer profile services, and identity security principles

• Proven experience managing budgets, vendor partnerships, workforce planning, and technology investment decisions

• Demonstrated success delivering critical technology platforms with accountability for availability, scalability, security, and operational excellence

• Experience leveraging AI and automation to improve engineering productivity, operational efficiency, and customer experience

PREFERRED QUALIFICATIONS

• Experience leading Customer Identity platforms supporting 10M+ customer accounts

• Experience with enterprise CIAM solutions including Okta, Auth0, Ping Identity, ForgeRock or Microsoft Entra

• Experience in Healthcare, Retail, Pharmacy, Financial Services or other highly regulated industries

• Ability to influence executive stakeholders and build alignment across Product, Security, Architecture, Infrastructure, and Business organizations

• Experience with fraud prevention, risk-based authentication, identity verification and account protection capabilities

• Strong executive communication skills with the ability to present technology strategy, business outcomes and organizational priorities to senior leadership

• Proven track record leading large-scale, customer-facing platforms serving millions of users in a complex enterprise environment

• Experience leading geographically distributed engineering organizations and driving organizational transformation

• Demonstrated success attracting, developing, and retaining high-performing engineering talent while building strong leadership pipelines

EDUCATION

Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)<