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Mobile Service Solution Specialist

1 month ago

Boston, United States Msx International Inc. Full time
Press Tab to Move to Skip to Content LinkAll offer letters will be sent by an MSX e-mail address that ends with @msxi.com / @msxi-euro.com / @successfactors.com .Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid. All offer letters will be sent by an MSX e-mail address that ends with @msxi.com / @msxi-euro.com / @successfactors.com .Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid. All offer letters will be sent by an MSX e-mail address that ends with@ msxi.com /@ msxi-euro.com /@ successfactors.com .Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid. Select how often (in days) to receive an alert:Select how often (in days) to receive an alert:Location: MA, USDate: May 22, 2024Title:Mobile Service Solutions Operations SpecialistJob Type:Full-time with BenefitsWho We AreFor more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas ofCustomer Experience, Repair Optimization, LearningandInsights.We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise.We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.SummaryMSX International is seeking dynamic individuals who will be responsible for the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program.Major metropolitan areas, list the 21 regionsDay to Day ResponsibilitiesThis person will be responsible for developing and maintaining a direct relationship with automotive dealers inside their assigned market area, conduct program and vehicle launch activities, along with implementing plans to achieve market area and regional objectives:The Operations Specialist/Launch Trainer will provide primary operational support to assigned Mobile Service Dealers within the market:Attend Annual Business Plan MeetingsCreate and Work Mobile Service Action PlansConduct Repair Order Analysis as neededEnsure available technology is utilized up to dateReview Mobile Service policies and marketing actionsMonitor and motivate dealership Mobile Service personnel to provide excellent customer experiencesPerform Pre-Launch activities, including Dealer Launch Meeting 60-days prior to van arrivalStrategic planning session on how and who will run the Mobile Service program and vehiclePerform on-site TrainingVehicle Inspection TrainingService Work Upsell TrainingCredit Card Solicitation SkillsProvide visit summaries to Dealer, District Operations ManagerComplete all administrative tasks in a timely mannerWhat you bringQualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication, and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:OEM dealer contact experience is a plus, as well as excellent verbal and written communication skillsDemonstrated proficiency with PC applications in a Windows environmentThis position requires proficiency with Microsoft Word, PowerPoint, Excel, and Internet ExplorerAbility to leverage relationships to identify and sell the business case for changeAnalyzing data from dealer financials and operational assessments to establish action plansImplementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail levelAbility to understand, establish and implement effective metrics to keep dealerships focused on growth and ROIAbility to train and utilize all aspects of automotive service salesAbility to influence the service personnel and mobile service technicians in the training processes and monitoring the resultsWORK ENVIRONMENTUp to 75% Travel requiredHave ability to equally accommodate working from home office or remote locationMSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.Apply NOW#MSXNAJobs#LI-RK1#J-18808-Ljbffr

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