Warranty Representative

3 weeks ago

Vista, United States Hotspring Full time
We are searching for a Warranty Representative to join our Customer Service teamDISCOVERAs our Warranty Representative, you will have the opportunity to showcase your strong customer focus by partnering with our retail/dealer customers to resolve warranty claims, which involves reviewing incoming claims, verifying warranty coverage, and approving service repairs. In addition, this role also has ~25% responsibility for reporting and analytics related to warranty data, analyzing results, and highlighting trends. This is a great opportunity to learn about our industry-leading products, such as Hot Spring Spas, Caldera Spas, Freeflow Spas, Fantasy Spas, and Endless Pools and directly interact with our retail customers to ensure a positive customer experience.YOUR RIPPLE EFFECT* Do you have a passion for customer service? We are looking for an extremely customer-focused individual who can build positive relationships with our retail customers (who then sell our products to end users). You will partner with our customers to process and resolve warranty claims and know when to elevate claims to management for further review, all while ensuring overall customer satisfaction. You'll also research claim data and warranty histories to successfully respond to and address complex inquiries.* Can you remain cool under pressure? We'll rely on you to work within our warranty guidelines to maintain the company's position on certain warranty issues while demonstrating your professionalism and relationship-building skills in interactions with a variety of dealer customers. You will also defuse more difficult conversations on occasion, through effective problem solving and conflict resolution skills.* Are you an excellent communicator? You will use your strong written communication skills to provide clear, concise, and professional email responses to customer warranty inquiries, and demonstrate your polished verbal skills to answer phone inquiries.* Are you analytical? You'll be responsible for running warranty-related reports (routine and ad-hoc), reviewing and analyzing data, and identifying trends related to product performance and warranty claims. You'll also explore historical data and discover patterns to support the adequacy of returns, elevating warranty claim-related issues that require management review/input.* Do you consider yourself tech savvy? You will work within multiple systems and software, such as Microsoft Office Suite including MS Access, Excel, Word, Outlook, and SQL, to perform various tasks and inquiries.* Are you a team-player? You'll be part of a tight-knit team that enjoys working together to solve warranty claims and have funWHAT YOU BRING* Bachelor's degree in Business Administration or a related field is preferred.* 2-3 years' experience in customer service; experience with warranty claims is a plus. The equivalent combination of education and/or experience may be considered.* Strong proficiency in Microsoft Office suite, specifically Excel databases and reporting software. Experience using Microsoft Access, Visio, and SQL are a plus.* Excellent customer service skills to include phone and email etiquette, with the ability to articulate information in a professional and thoughtful manner.* Proven ability to run reports and queries, work with data, and perform analytics is desired.* Excellent communication skills with the ability to interact with all levels within the organization as well as a strong ability to work in a team environment are required to be successful in this position.We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven).Hiring Range: $16.25-26.00Many factors affect actual compensation including but not limited to experience, education, skills, and geographic location.Company: Watkins ManufacturingShift 1 (United States of America)Full timeWatkins (the 'Company') is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster: English & SpanishE-Verify Right to Work Poster: English & Spanish

by Jobble

  • Warranty Representative

    1 week ago

    Vista, United States Watkins Manufacturing Corporation Full time

    We are searching for a Warranty Representative to join our Customer Service team! DISCOVER As our Warranty Representative, you will have the opportunity to showcase your strong customer focus by partnering with our retail/dealer customers to resolve warranty claims, which involves reviewing incoming claims, verifying warranty coverage, and...

  • Warranty Representative

    3 weeks ago

    Vista, United States Watkins Manufacturing Full time

    We are searching for a **Warranty Representative **to join our **Customer Service** team! **DISCOVER** As our Warranty Representative, you will have the opportunity to showcase your strong customer focus by partnering with our retail/dealer customers to resolve warranty claims, which involves reviewing incoming claims, verifying warranty coverage, and...

  • Warranty Representative

    2 weeks ago

    Vista, United States Watkins Wellness Full time

    We are searching for a Warranty Representative to join our Customer Service team! DISCOVER As our Warranty Representative, you will have the opportunity to showcase your strong customer focus by partnering with our retail/dealer customers to resolve warranty claims, which involves reviewing incoming claims, verifying warranty coverage, and approving service...

  • Warranty Representative

    3 weeks ago

    Vista, United States Watkins Wellness Full time

    We are searching for a Warranty Representative to join our Customer Service team! DISCOVER As our Warranty Representative, you will have the opportunity to showcase your strong customer focus by partnering with our retail/dealer customers to resolve warranty claims, which involves reviewing incoming claims, verifying warranty coverage, and approving service...

  • Warranty Representative

    4 weeks ago

    Vista, United States Manpower Full time

    Job DescriptionJob DescriptionDISCOVER As our Warranty Representative, you will have the opportunity to showcase your strong customer focus by partnering with our retail/dealer customers to resolve warranty claims, which involves reviewing incoming claims, verifying warranty coverage, and approving service repairs. In addition, this role also has ~25%...

  • Warranty Representative

    1 month ago

    Vista, United States Manpower Full time

    Job DescriptionJob DescriptionDISCOVER As our Warranty Representative, you will have the opportunity to showcase your strong customer focus by partnering with our retail/dealer customers to resolve warranty claims, which involves reviewing incoming claims, verifying warranty coverage, and approving service repairs. In addition, this role also has ~25%...

  • (Temp) Warranty Representative

    2 weeks ago

    Vista, United States Manpower Full time

    Job DescriptionJob DescriptionDuration: approximately 2 monthsType: HybridDISCOVER As our Warranty Representative, you will have the opportunity to showcase your strong customer focus by partnering with our retail/dealer customers to resolve warranty claims, which involves reviewing incoming claims, verifying warranty coverage, and approving service repairs....

  • (Temp) Warranty Representative

    2 weeks ago

    Vista, United States Manpower Full time

    Job DescriptionJob DescriptionDuration: approximately 2 monthsType: HybridDISCOVER As our Warranty Representative, you will have the opportunity to showcase your strong customer focus by partnering with our retail/dealer customers to resolve warranty claims, which involves reviewing incoming claims, verifying warranty coverage, and approving service repairs....

  • Retail Car Sales Representative

    6 days ago

    Vista, United States Avis Budget Group Full time

    **Retail Car Sales Representative** **Pay: $18/hour + commission** Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally...

  • Technical Customer Experience Representative

    1 month ago

    Vista, United States Watkins Wellness Full time

    We are hiring a Technical Customer Experience Representative to join our Customer Care team! DISCOVER Are you passionate about providing a world-class customer experience? As Technical Customer Experience Representative, you'll work in a call center setting providing all aspects of pre-sale and after-sale support for end consumers, field technicians, and...

  • Technical Customer Experience Representative

    4 weeks ago

    Vista, United States Watkins Wellness Full time

    We are hiring a Technical Customer Experience Representative to join our Customer Care team! DISCOVER Are you passionate about providing a world-class customer experience? As Technical Customer Experience Representative, you'll work in a call center setting providing all aspects of pre-sale and after-sale support for end consumers, field technicians, and...

  • Technical Customer Experience Representative

    2 weeks ago

    Vista, United States Masco Full time

    We are hiring a Technical Customer Experience Representative to join our Customer Care team! DISCOVER Are you passionate about providing a world-class customer experience? As Technical Customer Experience Representative, you'll work in a call center setting providing all aspects of pre-sale and after-sale support for end consumers, field technicians, and...

  • Design Sales Representative

    1 month ago

    Chula Vista, United States 3 Day Blinds (Sales) Full time

    Job DescriptionJob Description3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add...

  • Design Sales Representative

    2 days ago

    Chula Vista, United States 3 Day Blinds (Sales) Full time

    Job DescriptionJob Description3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add...

  • Design Sales Representative

    4 weeks ago

    Chula Vista, United States 3 Day Blinds (Sales) Full time

    Job DescriptionJob Description3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add...

  • Rental Car Sales Agent

    3 weeks ago

    Vista, United States Avis Budget Group Full time

    **Description** Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and...

  • Shop Production

    4 weeks ago

    Chula Vista, United States W&O Supply Full time

    Service Technician - VAC Valve Automation & Controls (VAC), located in San Diego, provides innovative, state of the art fluid control solutions to the industrial, water, wastewater and marine markets. Our technicians are an integral part of our team, providing assembly of customer specified automated valve packages, as well as commissioning of new equipment...

  • Customer Service Coordinator

    3 weeks ago

    Chula Vista, United States Interior Logic Group Full time

    Looking to build your career and design your future? You have come to the right place. Overview The primary responsibility of the Customer Service Coordinator is to work with our customers (builders) and homeowners on concerns or issues that arise from prior ILG installations. This individual must be a strong problem solver, superior communicator, and...

  • Sales Analyst

    2 weeks ago

    Buena Vista, United States Modine Manufacturing Company Full time

    Position Description This exciting new position is responsible for providing commercial and technical support to the sales team within the North American Heating business of Modine. With their primary focus being on serving our national accounts, the successful analyst will have an opportunity to materially drive sales growth with a combination of tactical...

  • Customer Service Coordinator

    1 month ago

    Chula Vista, United States Criterion Supply, Inc. Full time

    Looking to build your career and design your future? You have come to the right place.  Overview The primary responsibility of the Customer Service Coordinator is to work with our customers (builders) and homeowners on concerns or issues that arise from prior ILG installations. This individual must be a strong problem solver, superior communicator,...