Chicago - Global Managing Director, Legal Support Services

About us

At Winston Taylor, we set the standard, together.

Winston Taylor is a transatlantic law firm built for the businesses, people, and markets driving capital and innovation. Here, you're in the room. In the action. Sleeves rolled up. You'll work with leading clients. Disruptors. Fast-growth companies. And help them to stay one step ahead of the moment and make critical decisions that shape their future. We're present in the U.S., U.K., Europe, Latin America, and the Middle East, combining the scale and speed that clients demand. You'll be trusted with real responsibility from the outset and build experience through hands-on work. We take your progression personally. We provide the platform. You shape the work around your goals and aspirations. Step into the moments that matter. Join Winston Taylor.

Position summary

Winston Taylor is seeking a Global Managing Director, Legal Support Services who will be responsible for leading the delivery and ongoing evolution of legal support services across Winston Taylor's global platform. Working in close partnership with the Global Chief Administration Officer and regional leadership, the role helps translate the firm's strategic priorities into effective operating models, service standards, and workforce strategies that support exceptional service delivery across the organization.

The Global Managing Director will foster a culture of service excellence, continuous improvement, and operational discipline while ensuring Legal Support Services remains responsive to the evolving needs of the business. The role is responsible for balancing premium partner and lawyer support with efficient, scalable service delivery, enabling the function to adapt as the firm continues to grow and evolve.

Position responsibilities

Global Leadership & Operational Excellence

• Partner with firm and departmental leadership to translate strategic priorities into practical operating models and service delivery approaches across Legal Support Services.
• Continuously evaluate service delivery models, workforce structures, and operating practices to ensure ongoing alignment with evolving business needs.
• Develop and maintain enterprise-wide service standards, operating principles, and performance expectations that promote a consistently high-quality experience while allowing for appropriate regional flexibility.
• Establish meaningful performance metrics, service-level measures, and reporting frameworks to monitor effectiveness, identify trends, and support data-driven decision-making.
• Lead continuous improvement initiatives that simplify processes, enhance service quality, improve operational efficiency, and elevate the experience of lawyers and support professionals.
• Identify opportunities to leverage technology, automation, AI-enabled capabilities, and emerging industry practices to strengthen organizational effectiveness and service delivery.
• Foster collaboration across offices and regions, promoting knowledge sharing, best-practice adoption, and continuous organizational learning.

Document Services

• Provide strategic leadership and oversight of the firm's global Document Services function, including centralized, regional, and local delivery models.
• Continuously assess document production workflows, staffing models, and supporting technologies to improve responsiveness, quality, and operational efficiency.
• Establish service standards and quality expectations for document production, formatting, proofreading, digital document support, and related services.
• Promote consistent workflows, templates, and quality-control practices that enhance reliability while supporting local business requirements.
• Partner with Technology and other business functions to enhance document production capabilities through workflow optimization, automation, and emerging technologies.
• Ensure appropriate controls are maintained to protect confidentiality, information security, and matter-sensitive work.

Legal Administrative Support Services

• Lead the ongoing development and evolution of the firm's global Legal Administrative Support Services operating model.
• Evaluate support structures, service scope, staffing ratios, and coverage models to ensure resources remain aligned with changing business demands.
• Develop workforce strategies that optimize capacity, utilization, and service delivery while maintaining premium support experience for partners and lawyers.
• Establish clear service expectations, capability frameworks, career pathways, and development opportunities across the global organization.
• Partner with Talent to strengthen recruitment, onboarding, performance management, succession planning, and professional development programs.
• Foster a culture of