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4 weeks ago
Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color. Uncommon currently manages 53 schools serving more than 20,000 students in five cities: Boston, Camden, New York City, Newark and Rochester. We are proud that Uncommon graduates persist in and graduate from college at five times the rate of their peers nationally. We achieve this by offering strong academic, co-curricular, and social-emotional learning that prepares students for success in college and beyond.
Job Description
The Enrollment Coordinator, NYC Enrollment, is ideally a fluent Spanish speaker who reports to the Manager of Enrollments. This role will entail communications with prospective families as well as administrative duties. Their main work streams will include conducting outreach calls to Spanish-speaking families, answering and responding to emails received on the enrollment phone line and email inbox, and maintaining the enrollment systems SchoolMint and Salesforce. Providing support at community events will be required.
Lead Call Conversion: Conduct outreach calls to all assigned leads obtained through digital marketing and maintain a 30% lead-to-application conversion rate:
- Speaks knowledgeably to prospective families about Uncommon's history, schools, and curriculum
- Provide families with resources that will guide them in making a decision to apply to Uncommon Schools NYC
- Follow up with families in a timely manner
- Utilize the Salesforce CRM to update and maintain lead records
- Document detailed notes in the Salesforce CRM to keep a record of all communications to prospective families
- Assist families in submitting applications in SchoolMint
- Assist families in scheduling a school tour
- Act as a liaison between prospective families and office managers
Communications: The first point of contact for all enrollment and prospective family inquiries communicated through the enrollment main line and email inbox:
- Answer all incoming calls received on the enrollment mainline
- Follow up with missed calls and voicemails
- Review and respond to enrollment emails within 24 hours of receiving
- Send email communications to prospective families with appropriate resources and the next steps attached
System Maintenance: Maintain and organize the enrollment systems Salesforce and SchoolMint to ensure quality, compliance and readiness for lottery day:
- Salesforce: Work on small projects such as record deduplication, logging overdue call notes & converting leads into contacts
- SchoolMint: Review applications in SchoolMint
- Enrollment Registration Support: Support the OTMs in assisting families who need help with completing registration
- Contact families in the conversion process to support them in completing their registration through SchoolMint
- Make offers to prospective families with the guidance of the Manager of Enrollment
- Make offers to prospective families with the guidance of the Manager of Enrollment
Community Engagement Support: Attend community events hosted by the NYC Enrollment and External Affairs team:
- Support with setting up and breaking down events
- Support in collecting on-the spot applications
- Support with obtaining referrals from current families
- Translation Support: Provide support in translating verbal and written communications into Spanish
- Support with the translation of enrollment marketing materials as needed
- Support enrollment and school ops teams in communicating to Spanish speaking families
Qualifications
Education Requirements:
- Associates Degree
- 2 years of professional experience
- 2 year customer service/sales
- 1 administrative/clerical work
- 1 year call center - preferred
- Outlook, Excel, Google Drive, SchoolMint, and Salesforce
- Will work in person in our NYC regional office in Brooklyn 4 days a week 1, day remote -with some evenings and weekends to service our families and or events.
- Local travel between schools and community-based organizations and events within Brooklyn and NYC.
Our people are what make us uncommon. It’s important to us that our compensation practices align with our values and enhance our ability to attract and retain talent. Our compensation philosophy is focused on equity and fairness, retaining our talented staff and valuing their expertise, and transparency and clarity.
Compensation for this position: Candidates who meet all job description requirements will likely receive an hourly offer of $21.63. The starting compensation for this role is between $21.63 to $27.40. The starting pay will depend on various factors including but not limited to relevant professional experience, education, certifications, and tenure with Uncommon Schools. To receive an offer at the top of the range, candidates will need significant experience beyond the job description requirements. Because we value staff tenure in a role, we do not currently cap salary ranges for current staff members.
Other Benefits
- Regional staff will have the same holidays and sustainability days as school-based staff in their region, flexible summer PTO, in addition to a flexible 403(b) plan which includes matching.
- Extensive, best-in-class training and development
- Choice of 3 comprehensive health insurance plans
- Pre-tax flexible spending and health saving accounts
- Financial planning & wellness
- 403(b) retirement savings program + employer match
- 529 college savings program
- Public Service Loan Forgiveness application assistance
- Financial planning tools and assistance
- Dependent Care FSA, back up childcare and daycare discounts, pet care insurance
- Paid leave of absence
- Fully paid parental leave
- Fully paid medical leave
- Additional paid Short Term and Long Term Disability insurance
- Mental health and counseling support + wellness benefits
Uncommon believes in the importance of being a diverse, equitable, and inclusive organization that enables our students and staff to thrive. We are committed to building an exceptional team that reflects the diverse backgrounds and experiences of our students. We also strive to ensure an inclusive community by creating a space for meaningful dialogue about issues of race and identity for our staff and students. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email recruitment@uncommonschools.org.
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