Assistant Store Manager

6 days ago

Harlingen, United States Community Choice Financial Family of Brands Full time
Overview:

Assistant Store Manager (Bilingual)

 

As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will take part in overseeing, training, and coaching Customer Service Representatives in the store while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value. 

Responsibilities:

Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.


Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.


Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition. Maximize customer success by offering ancillary products that fit their needs.


Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.


Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts, including collection calls.


Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance of staff.


Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.


Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.


Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*


*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

 

Qualifications:
  • High School Diploma or equivalent required
  • Minimum one year experience in customer service, sales, or retail
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Leadership in a sales or customer service-oriented position
  • Management experience in retail, convenience store, grocery, financial, service, or related industries
  • Experience in check cashing, document verification, money order processing
  • Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:

Our Benefits Include**:

 

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance-based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

 

About Us

 

With over 25 years of service, Speedy Cash® is a trusted loan company that operates across 12 states and specializes in tools to get our customers’ finances back on track. Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender. We’re steadfast in our commitment to helping people across the country get access to the short-term financial services they need when they need it most.

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

 

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

 

  • Assistant Store Manager

    6 days ago

    Harlingen, United States Community Choice Financial Family of Brands Full time

    Job DescriptionOverview: Assistant Store Manager (Bilingual) As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk...

  • Assistant Property Manager

    3 weeks ago

    Harlingen, United States National Storage Affiliates Full time

    Job DetailsJob Location Store 5019 - Harlingen, TX Position Type Full Time Salary Range $12.17 - $13.52 Hourly Job Shift Day We are seeking to empower a highly motivated, goal focused, customer-oriented team member for the role of multi-unit Assistant Property Manager. Our company is about our people and our culture, propelling us forward as a leading...

  • Assistant Property Manager

    2 weeks ago

    Harlingen, United States National Storage Affiliates Full time

    Job DetailsJob Location Store 8411 - Harlingen, TX Position Type Full Time Salary Range $12.17 - $13.52 Hourly Job Shift Day We are seeking to empower a highly motivated, goal focused, customer-oriented team member for the role of multi-unit Assistant Property Manager. Our company is about our people and our culture, propelling us forward as a leading...

  • Porter, Store

    3 weeks ago

    Harlingen, Texas, United States Conn's Full time

    Job DescriptionJoin the Conn's HomePlus TeamDiscover Our BenefitsExclusive Discounts: Enjoy special pricing on a wide range of products to enhance your home life. Paid Time Off: Take advantage of our paid time off benefit to recharge and relax. Financial Security: Secure your future with our comprehensive 401k benefits. Health & Wellness: Access to...

  • Assistant Property Manager

    2 weeks ago

    Harlingen, United States National Storage Affiliates Full time

    Job DetailsJob LocationStore 8411 - Harlingen, TXPosition TypeFull TimeSalary Range$12.17 - $13.52 HourlyJob ShiftDayWe are seeking to empower a highly motivated, goal focused, customer-oriented team member for the role of multi-unit Assistant Property Manager. Our company is about our people and our culture, propelling us forward as a leading provider of...

  • Retail Store Associates and Stockers

    4 weeks ago

    Harlingen, United States Big Lots Full time

    Big Lots! - 2014 S Expressway 83 , Valle Vista Mall [Retail Sales / Team Member] As a Store Associate at Big Lots!, you'll: Greet and assist customers as needed in order to maintain the highest level of customer service; Maintain and operate point-of-sale systems efficiently and accurately; Drive customer loyalty program participation; Perform daily...

  • Store Warehouse Associate

    1 month ago

    Harlingen, United States XL Parts Full time

    **Store Warehouse Associate - Harlingen, TX** XL Parts is the fastest growing Direct-to-the-Installer parts supplier in the Houston, Dallas/Ft. Worth, San Antonio, Austin, Louisiana and Oklahoma City areas. We carry 180,000 different part numbers covering 185 product lines from dozens of Manufactures. **The Store Warehouse Associate is responsible for...

  • Shift Manager

    1 month ago

    Harlingen, United States EZCORP, Inc. Full time

    Address: 1208 S. Commerce Harlingen, Texas 78550 Brand: EZPawn Pay range is based on experience from $14.00 to $16.00 per hour We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide...

  • Shift Manager

    1 month ago

    Harlingen, United States EZCORP Full time

    Address: 1208 S. Commerce Harlingen, Texas 78550 Brand: EZPawn Pay range is based on experience from $14.00 to $16.00 per hour We want you to join us for a career - not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we'll provide...

  • Assistant Sales Manager

    1 month ago

    Harlingen, United States Boggusharlingen Full time

    **> Assistant Sales Manager** **Assistant Sales Manager** Boggus Ford Harlingen Harlingen, Texas **Assistant Sales Manager Franchise Automotive Dealership** If you love to win and are fiercely competitive, then dont let this amazing opportunity pass you by. We are looking for an Assistant Sales Manager who is energetic, passionate, highly motivated and...

  • Shift Lead Manager

    4 weeks ago

    Harlingen, United States EZCORP Full time

    Address: 1208 S. Commerce Harlingen, Texas 78550 Brand: EZPawn We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced...

  • General Manager(06780)

    7 days ago

    Harlingen, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionYou are responsible for everything that happens in the store and relating to the store. You are expected to follow ALL policy and procedures ALL of the time and set the example for your crew.You are responsible for staffing your store, managing paperwork, food management, schedule preparation, projecting the...

  • General Manager(06780)

    4 weeks ago

    Harlingen, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionYou are responsible for everything that happens in the store and relating to the store. You are expected to follow ALL policy and procedures ALL of the time and set the example for your crew.You are responsible for staffing your store, managing paperwork, food management, schedule preparation, projecting the...

  • Restaurant Assistant General Manager

    2 months ago

    Harlingen, United States Sonic Full time

    As a SONIC Drive-In Assistant General Manager, you are responsible for overseeing and managing the daily operations of the Drive-In in conjunction with the General Manager to provide quality food in a clean, safe, and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In. As the highest management position within the...

  • Retail Service Specialist>

    2 weeks ago

    Harlingen, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 1101 S 77 Sunshine Strip [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership...

  • Service Assistant

    1 month ago

    Harlingen, United States Bramble Restaurants, LTD Full time

    Pay Rate: $9.00As a Service Assistant you will be responsible for cleaning and maintaining the entire interior and exterior of restaurant. Duties of this position include, bussing tables, washing dishes and rotating and storing stock. Candidate must be able to lift 30 lbs., bend, stoop, reach, wipe and lift, have sufficient mobility to move and operate in...

  • General Manager

    1 month ago

    Harlingen, United States Urban Air Adventure Park Full time

    GENERAL MANAGER JOB SUMMARY Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while providing a positive atmosphere for guests and...

  • Area Manager

    1 month ago

    Harlingen, United States Club Car Wash Full time

    Job DescriptionJob DescriptionCOMPANY PROFILEClub Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 150+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, and Tennessee with plans of expanding to several other markets. With this type of growth, there...

  • Seasonal Sales Associate

    4 weeks ago

    Harlingen, United States James Avery Full time

    The main duties of this position are to greet and assist the guests in their selection and purchase of merchandise. Take the opportunity to make a difference, make a connection, and help fund your summertime fun with competitive pay and generous discounts. This opportunity is open at our location in Harlingen, TX.WHAT YOU WILL BE DOING • Demonstrate...

  • Shift Manager

    1 month ago

    Harlingen, United States Taco Bell Full time

    Shift Manager Harlingen, TX You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Basic Function: To direct and ensure the efficient operation of the front line and kitchen. Personal...