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Wendy's Shift Supervisor

4 months ago

Pikesville, United States Wendy's Full time

Broad Functions: This position will supervise the employees in the shift operations and aid in the operation of the restaurant to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures. Position is responsible for operations in a shift in the restaurant. Monitors shift revenues. DUTIES AND RESPONSIBILITIES: ? Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and that an optimal level of quality service is achieved. ? Supervise the restaurant employees; recommend hiring, schedule, train, resolve problems, provide open communications and recommend discipline as appropriate. ? Respond to customer needs, issues, comments and problems to ensure a quality experience. ? Update the cash register system and compile and prepare various reports to aid in the administration of the restaurant. ? Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service. ? Perform special projects and other responsibilities as assigned.