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Customer Experience Associate

2 months ago

Clermont, United States Vasa Fitness Full time
POSITION DESCRIPTION POSITION TITLE : Member Experience Specialist (MES) FLSA STATUS : Hourly COMPENSATION : Base rate of $12.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales Openers and Closers 4am-10am , 6pm - Midnight JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is aliveembodied by members and team members alikeVASA is a place where lives are changed because of authentic connections made within our supportive community. Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others. BENEFITS We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20 hours per week. All employees receive two complimentary gym membershipsone for themselves and another to give awayplus 401k options. 30 hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above) 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above) Come join VASA Fitness and work with a passionate, fun, and united team We are proud to be a 'Great Place to Work' certified company PURPOSE The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym. DELIVERABLES Demonstrates a genuine, kind attitude when interacting with Guests and Members. Greets guests and members with a smile, eye contact, and courteous tone. Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas. Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

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