Collections Specialist

3 weeks ago


Pittsburgh, United States Creative Financial Staffing Full time

COLLECTIONS SPECIALIST

ABOUT THE COMPANY:

  • Are you a detail-oriented and results-driven individual with a passion for resolving financial matters? We're seeking a Collections Specialist to join our client's dedicated team and play a crucial role in ensuring the financial health of their organization. As a Collections Specialist, you'll employ your exceptional communication and negotiation skills to assist in recovering outstanding payments and maintaining positive customer relationships.

OVERVIEW OF THE COLLECTIONS ROLE:

• The Collections Specialist will skillfully resolve billing and customer issues, including managing delinquencies and short payments.
• Maintain meticulous documentation, ensuring accurate and up-to-date account statuses.
• Build and nurture strong relationships with clients and customers, fostering positive interactions.
• Monitor the firm's accounts receivable, proactively identifying overdue accounts.
• The Collections Specialist will contact customers with overdue accounts, skillfully navigating discussions to collect outstanding balances or arrange manageable payment plans.
• Keep thorough records of interactions with delinquent account customers and track payment progress.
• Address and resolve customer concerns and complaints related to billing.
• Generate regular reports detailing the status of unpaid accounts and the progress of repayment efforts.

PREFERRED QUALIFICATIONS FOR THE COLLECTIONS SPECIALIST :

  • Possess 3+ years of collections experience.
  • Bring attention to detail and a results-oriented mindset to the team.
  • The Collections Specialist needs to exhibit excellent telephone etiquette and communication skills.
  • Strong communication skills, both written and verbal, with an ability to navigate difficult conversations professionally.
  • Exceptional negotiation and problem-solving skills to reach mutually beneficial agreements.
  • High ethical standards and the ability to handle sensitive customer information confidentially.
#CBAUG2023 #cfstaffing #collections #accounting #collectionsspecialist



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