Customer Service Associate

2 days ago


Indianapolis, United States Hertz Full time

The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.50 hourly

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

  • Indianapolis, United States The Hertz Corporation Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolut Customer Service, Associate, Customer Experience, Service, Retail, Automotive Learn More


  • Indianapolis, Indiana, United States PTSolutions Full time

    Job OverviewAt PTSolutions, a leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States, we are seeking an experienced Customer Service Associate to join our growing team. With over 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, we offer a wide range of products...


  • Indianapolis, Indiana, United States Dollar Tree Full time

    We are looking for a Customer Service Associate to join our team at Dollar Tree. In this role, you will be responsible for providing exceptional customer service, handling sales transactions, and maintaining store appearance.About the JobThis is a full-time position that requires a warm and welcoming personality. You will work closely with other team members...


  • Indianapolis, United States Marshalls Full time

    Marshalls - 8830 US 31 46227 [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and count change back to...


  • Indianapolis, United States Marshalls Full time

    Marshalls - 10295 East Us Highway 36 46123 [Retail Associate / Team Member] As a Customer Service Associate at Marshalls, you'll: Role model established customer experience practices with internal and external customers; Support and embody a positive store culture through honesty, integrity, and respect; Accurately ring customer purchases/returns and count...


  • Indianapolis, United States FedEx Full time

    FedEx - JobID: PDX_FEC_4CC4B857-675F-43EF-B2AC-D84CA32588A6_241349 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Indianapolis, Indiana, United States J&G Advance, dba A-1 Cash Advance Full time

    We are seeking a highly skilled Customer Service Associate to join our team at J&G Advance, dba A-1 Cash Advance. This is a full-time position responsible for helping customers obtain short-term financial assistance for their immediate needs.Key Responsibilities:Respond to customer inquiries and provide information about our products and...


  • Indianapolis, United States Hertz Full time $18

    Wage: $17.50 Hourly + monthly commission  Position Overview:The Customer Service and Sales Associate consults with customers on their Hertz rental.Maximizing revenue opportunities by actively offering products and services and overcoming customer objections.Ensures that the customer receives world-class customer service and sales...


  • Indianapolis, United States FedEx Full time

    FedEx - JobID: PDX_FEC_36FB5F55-EFBB-47F3-BE6D-47FA299B76E8_239520 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Indianapolis, Indiana, United States Family Dollar Full time

    **About the Role**We are seeking a highly motivated Customer Service Representative to join our team at Family Dollar. The successful candidate will be responsible for delivering exceptional customer service, providing product knowledge and assisting customers with their shopping needs.Key Responsibilities:Greet customers and provide them with assistance in...


  • Indianapolis, Indiana, United States Family Dollar Full time

    Job Overview: As a Customer Service Representative at Family Dollar, you will play a vital role in providing exceptional service to our customers. Your primary responsibility will be to assist customers with their shopping experience, ensuring they find what they need and leave the store satisfied.


  • Indianapolis, Indiana, United States Kellie Taylor - State Farm Agent Full time

    Job SummaryWe are seeking a motivated and customer-focused individual to join our team as an Insurance Sales Representative. This is an exciting opportunity for someone who enjoys working with the public and has a passion for providing excellent service.About the RoleAs an Insurance Sales Representative, you will be responsible for establishing relationships...


  • Indianapolis, United States Hertz Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...


  • Indianapolis, United States Hertz Full time

    The Part Time Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves...


  • Indianapolis, United States Hertz Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...


  • Indianapolis, United States Hertz Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...


  • Indianapolis, United States T.J. Maxx Full time

    T.J. Maxx - 50 N. Illinois St. 46204 [Asset Protection / Security] As a Loss Prevention Associate at T.J. Maxx, you'll: Provide courteous and knowledgeable service to internal and external customers; Engage customers, providing support and creating a positive shopping environment; Provide an effective deterrent to theft through customer engagement; Observe...


  • Indianapolis, United States TJ Maxx Full time

    T.J. Maxx - 50 N. Illinois St. 46204 [Asset Protection / Security] As a Loss Prevention Associate at T.J. Maxx, you'll: Provide courteous and knowledgeable service to internal and external customers; Engage customers, providing support and creating a positive shopping environment; Provide an effective deterrent to theft through customer engagement; Observe...


  • Indianapolis, Indiana, United States Diverse Staffing Full time

    About the Job:We are seeking a Customer Service Representative to join our team at Diverse Staffing in Indianapolis, IN. This is a temp-to-hire role that offers excellent growth opportunities and a competitive salary of $16.00 - $18.00 per hour, depending on experience.Job Responsibilities:Respond promptly to customer inquiries through various...


  • Indianapolis, Indiana, United States Crown Liquors Full time

    Job ResponsibilitiesAs a Sales Associate at Crown Liquors, you will be responsible for providing top-notch customer service, working closely with colleagues to ensure seamless operations, and maintaining a high level of product knowledge. Your primary focus will be on delivering an outstanding shopping experience, addressing customer inquiries, and resolving...