Technical Infrastructure Delivery Manager

3 weeks ago

Research Triangle Park, United States FUJIFILM Holdings America Corporation Full time
Overview

We are looking for a visionary and structured colleague to join our Information Technology Department to lead the Platform team, where you will play a critical role in ensuring the company maintains the highest operational standards to run our mission critical platforms. This is a critical role for our company as continue to evolve the organization as part of a multi-year transformational effort across our technology domains.

External US

The work we do at FUJIFILM Diosynth Biotechnologies has never been more important—and we are looking for talented candidates to join us. We’re growing our locations, our capabilities, and our teams, and looking for passionate, mission-driven people like you who want to make a real difference in people’s lives. Join FDB and help create the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. Here, you’ll work alongside and learn from some of the most dedicated scientists, engineers, and manufacturers in the industry. We’re proud to cultivate a culture that will fuel your passion, energy, and drive-what FDB calls Genki. Join us and discover a community that thrives on diversity and never scares away from a complex challenge. At FDB, you determine what’s possible.


About the department
You will be part of the IT Infrastructure & Operations organization (I&O), where you will report into the Global Lead of Platform and Architecture. The I&O organization delivers world class 24/7 services to the business, through scalable fit-for-purpose capabilities directly supporting our manufacturing sites. I&O has been a fast-growing department and deeply involved in the digital transformation of the company. You will be surrounded by highly dedicated and skilled colleagues who all work on the mission of ensuring stable, efficient and compliant IT solutions. Simplicity and agility is important in everything we do. About the position
As the Platform Delivery Manager, you will manage a team of about 10 infrastructure engineers with a key focus on operational excellence, platform availability and lifecycle management. Main platforms/services within the scope of the role includes compute, storage, backups, Automation/orchestration platforms, Monitoring, and Citrix. You strive to be a brilliant and emphatic people manager, that can appreciate the complexities that comes with managing an experienced team of technical individuals during a long period of transition and significant growth. To empower and trust is in your DNA, and you foster a collaborative and innovative work environment. In the role you will be expected to:


 Drive continuous improvement and introduction of IT 'best practices' into all areas of process, metrics, and performance.

 Resource management between operational duties, and high project delivery demand.

 Vendor management, including contractors embedded within the operational/project teams.

 Key contributor in key processes such as Change Advisory Boards, Architecture Review Boards, Critical Incident Management, and Incident and Problem Management.

 Ability to drive maturity around capacity management towards a proactive and controlled best practice model.  Create holistic roadmaps, spanning people, technology, and processes within the relevant domains.

 Manage customers and stakeholders across IT and the business; create strong relationships and educate along our common path forward.

Qualifications and Education

 Strong familiarity with the following technologies or concepts:

 VMware Version 7 and above  Citrix  Veeam Back Up Solution  Cloud Services with a Focus on Azure and AWS  IT Security systems for IDS and IPS  Infrastructure Workflow Automation  Physical and Cloud based storage  Enterprise Disaster Recovery  Active Directory  Database Hosting  TOGAF  GAMP5 knowledge would be considered a plus.

 Strong analytical skills with the ability to use data and metrics to evaluate hypotheses and assumptions to drive decision making.

 A natural interest in technology, standardization, automation, and optimization of processes.

 Understanding user needs and insights with an ability to translate these to digital journeys and user stories, specifically to reduce manual tasks.

 Strong stakeholder management skills with the ability to communicate complex messages and drive alignment on the product direction.

 Ability to stay motivated in a fast-moving environment where priorities change and with a requirement to deliver results.

 Independent and self-motivated with a desire for continuous learning.  Fluency in English is required as we are an international company

 Accreditations a plus

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