NOC Operator

About Cityside Fiber

Cityside Fiber believes that we all deserve amazing internet Our core purpose is to create networks that better enable life-changing connectivity in our communities. We do this by living our core values of: Putting people first, loving our communities, making it effortless to do business with, and daring to be different while having fun Cityside Fiber is an emerging telecommunications infrastructure developer and internet service provider headquartered in Irvine, California. Cityside Fiber has launched our first networks in Orange County and has its eyes set for further expansion in California due to unprecedented response and demand.

We are built on a foundation of innovation, accountability, and trust. We are an employee-focused business that seeks independent-thinking people who want to actively contribute to the success of the organization and make the lives of those we serve better. Are you customer obsessed, smart and analytical yet execution focused and passionate about internet, connectivity and all that it brings? If yes, this opportunity is for you.

About the Job

As a NOC (Network Operation Center) Operator at Cityside Fiber, you will play a crucial role in ensuring the continuous operation and optimal performance of our network infrastructure. The role sits within the Network Engineering team responsible for designing, implementing, and maintaining the organizations network infrastructure to ensure reliable and secure security connectivity. The team plays a critical role in supporting business operations and enabling efficient communication and data transfer across the network. This position is responsible for monitoring network elements, responding to incidents, and collaborating with cross-functional teams to resolve issues promptly. You will operate in a fast-moving and sometimes ambiguous environment and excel in hitting the Companys objectives. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to thrive in a fast-paced environment.

Responsibilities

• Understand Cityside Fibers core purpose and values and be passionate about what we do.
• Work in and contribute to an atmosphere of trust and integrity.
• Monitor network performance and proactively identify potential issues using network management tools.
• Respond to alarms, alerts, and incidents promptly, ensuring minimal downtime and optimal network performance.
• Investigate and troubleshoot network-related incidents and outages.
• Collaborate with technical teams to resolve issues and escalate problems as needed.
• Document incident details, resolutions, and post-incident reports for continuous improvement.
• Execute routine maintenance tasks, including software upgrades and configuration changes, during maintenance windows.
• Work with engineering and operations teams to implement changes in the network infrastructure.
• Effectively communicate with internal teams, external vendors, and customers to provide updates on incidents and maintenance activities.
• Collaborate with cross-functional teams to ensure a seamless customer experience and resolve issues in a timely manner.
• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting guides.
• Contribute to the development of standard operating procedures (SOPs) for NOC activities.

Qualifications

• High energy individual who is willing to be an integral part of a high growth service provider who puts people first, dares to be different and has fun disrupting an industry.
• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in network operations, network monitoring, or a related role.
• Strong knowledge of networking concepts and protocols.
• Experience with network monitoring tools (e.g., JIRA, Zabbix, Vetro, COS).
• Familiarity with firewall technologies, VPNs, and security practices.
• Ability to work effectively in a fast-paced, dynamic environment with shifting priorities.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Location

Our Headquarters and field offices are located in Irvine, CA. Travel required to local project/customer sites.

Compensation

Starting at $30 per hour (actual starting rate may be higher based on candidates qualifications, skills and years of experience.)

Benefits

Cityside Fiber offers a comprehensive benefits package which includes- medical and dental, 401k, flexible spending account, paid sick leave and paid time off, training, and career growth opportunities.

For immediate consideration, please submit your resume.

Cityside Fiber is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Visit our website at www.citysidefiber.com