Servicing Operations Analyst

3 weeks ago

Troy, United States Flagstar Bank Full time
The Servicing Operations Analyst – Cash Processing will perform diversified functions utilizing multiple systems and applications to successfully perform a variety of mortgage and consumer loan servicing cash related transactions, research and reporting. The responsibilities include but are not limited to processing simple to complex cash transactions within the MSP servicing system or the DNA Banking system, monitoring and responding to MSP tasks, Salesforce cases and emails originating from Customer Service inquiries, default vendor partners and internal business units. In addition, this position will be responsible for creating, maintaining, reviewing and/or analyzing department reporting and metrics, as well as other duties assigned. The Servicing Operations Analyst - Cash Processing must ensure department guidelines are being met, and executes policies and procedures to ensure agency guidelines and compliance requirements are met without posing risk to the bank.

  • Processing, research, and adjustments: Performs accurate and timely processing of servicing cash related transactions while meeting established service level agreements and adhering to processing guidelines. Processing, balancing, and reconciling simple to complex cash transactions. Adjusting transactions that includes the reversals and reapplication of funds, while maintaining the correct amortization of funds. Research within multiple systems to process or resolve a variety of loan-level cash transactions and inquires that includes the reviewing of the source of funds and payment histories/other financial transaction information. Monitor and respond to inquiries within shared department email inboxes, Salesforce cases, MSP tasks, and the like.

  • Reporting and analytics: Produce a variety of daily, weekly, and/or monthly reporting and metrics related to servicing cash transactions. Add and/or maintain data for dashboards, which may include gathering or capturing raw data, validating and reconciling data to develop reporting solutions or meaningful analytics for utilization in day-to-day activities, isolating issues, creating optimal workflows and/or to identify areas of opportunities.

  • Projects and process improvement: Participate as needed in projects related to the department. Assist with implementing new process and/or procedures as necessary. Participate in a projects outside of general day to day duties and partner with other departments, as needed. Assist in the coordination and delivery of due diligence or audit material.

Job Requirements:

  • 2+ years in cash handling, accounting, mortgage servicing or title experience

  • Advanced technical proficiency in Excel - required

  • Financial, accounting or statistical related knowledge

  • Experience with BlackKnight (MSP) and/or FiServ (DNA) - perferred

  • HS Diploma, GED or Foreign Equivalent required, bachelor’s degree preferred

  • Advanced experience in all Microsoft Office applications

  • Excellent computer skills with the ability to navigate quickly within multiple computer programs

  • High attention to detail

  • Ability to work quickly and multi-task through various work items, while maintaining a high level of accuracy

  • Strong analytical, math and problem solving ability

  • Strong organizational and time management skills

  • Strong communication skills (oral and written)

  • Ability to organize, prioritize and manage workload for optimum efficiency

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