Director of Event Technology II- The Hyatt Regency Sarasota

2 days ago


Sarasota FL United States Encore Full time

Position Overview

The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role manages venue(s) with $1M - $8M in revenue and will report to a Regional Director, Venues or an RVP, Venues.

Key Job Responsibilities

  1. Venue Partner Relationships
    • Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
    • Service high profile/visibility events and act as a point of escalation when needed.
    • Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
    • Partner with Venue Sales Leadership on sales strategies.
    • Create and participate in business review presentations.
  2. Financial Management & Reporting
    • Drive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
    • Strategically ensure event profitability is maintained based on proper staffing per event.
    • Achieve Encore’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs.
    • Train and direct operations and sales managers to complete standard and ad hoc reports.
    • Complete and analyze reports to effectively manage the business.
    • Enforce the utilization of the company billing system, coordination of invoicing activities and ensure billing is reviewed and approved by clients.
    • Review location P & L and develop action plans to address deficiencies/grow the business.
    • Confirm venue partners process all payments to Encore in a timely manner.
  3. Operations Management
    • Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property.
    • Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed in accordance with brand standards.
    • Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
    • Share labor and equipment efficiently within the local market.
    • Guarantee a management presence at all venue meetings, such as daily stand ups or sales meetings.
    • Analyze schedules and available labor and equipment resources and make recommendations for labor and equipment sharing within local markets.
  4. Technical Ability
    • Act as a resource or point of escalation for technical support for sales and operations leadership team.
    • Ensure staff understands the technical aspects of the job.
    • Effectively utilize applicable company computer systems.
  5. Sales Management
    • Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets.
    • Confirm all known opportunities are in CRM and completed accurately and updated at all times.
    • Lead the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
    • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
    • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
  6. Customer Service
    • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
    • Lead the team to exceed the expectations and needs of internal and external customers.
    • Meet with guests on site or assign this to a team member, and verify equipment is set up accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day.
    • Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
  7. People Development
    • Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
    • Embrace and foster the company’s Core Values.
    • Direct and manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
    • Navigate the union labor market and associated management dynamics, where applicable.
    • Direct and manage the human resources activities including selection, performance management, and learning.
    • Provide focused and continued coaching to develop the skills of team members.
    • Verify that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems.
    • Recommend team members for training opportunities, as needed.
    • Ensure Encore's D,E &I initiatives are implemented.

Job Qualifications

  • Bachelor’s degree is preferred or equivalent experience.
  • 5+ years of audio visual experience.
  • 3+ years of operations supervisory/management experience.
  • 3+ years of customer service or hospitality experience.
  • Sales experience is a plus.
  • Working knowledge of audio visual equipment in a live show environment.
  • Ops 200 & Leadership 200 Certification.
  • Proficiency with the use of computer hardware.
  • Proficiency with computer software and programs, including the Internet and Microsoft Office.
  • Effective leadership abilities and customer satisfaction and people development focus.
  • A valid driver’s license is required for team members who may operate Company vehicles.

Competencies (by Core Values)

  • Builds Effective Teams
  • Manages Conflict
  • Ensures Accountability
  • Instills Trust
  • Decision Quality
  • Demonstrates Self-Awareness
  • Financial Acumen
  • Drives Vision and Purpose
  • Develops Talent
  • Drives Engagement

Work Environment

Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#J-18808-Ljbffr

  • Sarasota, United States Encore Inc Full time

    Position Overview The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall...


  • Sarasota, United States Encore Inc Full time

    Position Overview The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall...

  • Sales Lead

    1 day ago


    Lahaina, HI, United States Event Network Full time

    Thursday, September 12, 2024 Does Hawaii’s proud cultural heritage and inviting resort destinations connect to your interests, and do you want to work for an amazing company that puts its Team, Partners, Guests & Planet first? Check out what our team members have to say about us! Imagine yourself helping our guests create memorable experiences…Now...


  • MA, United States Hyatt Regency Boston Full time

    Chief Accountant Opportunity at Hyatt Regency BostonWe are seeking a skilled and detail-oriented Chief Accountant to join our Finance team at Hyatt Regency Boston. As a key member of our team, you will be responsible for overseeing all accounting processes, ensuring the accuracy and efficiency of our financial operations.Key Responsibilities:Posting monthly...

  • Veterans Preferred

    4 days ago


    Salt Lake City, UT, United States Hyatt Full time

    Military Veterans are Encouraged to Apply. - Elevate Your Career at the Premier Hotel in Downtown Salt Lake City At Hyatt Regency Salt Lake City, we bring together spacious rooms, stunning mountain views, outdoor amenities, and exceptional dining in the heart of downtown, setting a new standard in hospitality. We're looking for enthusiastic,...


  • sarasota, United States Sarasota Point Rehabilitation Center Full time

    About the Company - It's Exciting Times at Sarasota Point Rehabilitation Center! New Leadership Team - Come meet our Administrator and Director of Nursing to learn about the OPPORTUNITIES that await you! Team Sarasota is looking for the best and the brightest individuals that want a Career and not just a job. If that's you, please come meet with our...

  • Veterans Preferred

    4 days ago


    Atlanta, GA, United States Hyatt Full time

    Military Veterans are Encouraged to Apply. -A Hyatt Regency Atlanta Steward or Dishwasher is primarily responsible for maintaining the cleanliness of all hotel china, silverware, and cookware. This person must have good communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast paced position that will...


  • , ME, United States Hyatt Hotels Corporation Full time

    JOB VACANCY - HYATT REGENCY KOTOR BAY RESORT Position: Assistant Director of Sales Scope of job: Sales Department Our purpose: We care for people so they can be their best. Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal...

  • Veterans Preferred

    1 month ago


    Cleveland, OH, United States Hyatt Full time

    Military Veterans are Encouraged to Apply. -At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Assistant Executive Housekeeper is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and...


  • Sarasota, FL, United States Take Care Home Health Full time

    *Take Care Advisor Director (RN Leadership Position)* *—Sarasota Office* Are you looking for a leadership role that will not only utilize your nursing and leadership skills and provide you with a fast-paced, challenging career but that also makes a difference? Take Care Advisor (TCA) is looking for an experienced RN manager to join our in-office, Monday...

  • Veterans Preferred

    1 month ago


    Honolulu, HI, United States Hyatt Full time

    Military Veterans are Encouraged to Apply. -Our hotel is a 1230 room property s teps from azure blue waters and soft sands of Waikiki Beach, Hyatt Regency Waikiki is directly across from the world-famous Duke Kahanamoku Statue, near Diamond Head Crater and centrally located in a dynamic city center . Enjoy personalized services with the spirit of Aloha,...


  • Tampa, FL, United States Hyatt Group Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the properties Leadership Committee, the Director of Finance is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General...


  • Sarasota, FL, United States Take Care Home Health Full time

    *Take Care Advisor Director (RN Leadership Position)* *—Sarasota Office* All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Are you looking for a leadership role that will not only utilize your nursing and leadership skills and provide you with a fast-paced, challenging...


  • Sarasota, Florida, United States Sarasota Memorial Health Full time

    Job DescriptionThe Clinical Care Coordinator II is a vital role within the physician office setting at Sarasota Memorial Health, where we prioritize delivering exceptional patient care and experience.About the RoleWe are seeking a skilled Medical Office Care Specialist to provide high-quality patient care according to age-specific population needs. As a key...


  • Sarasota, Florida, United States Sarasota Memorial Health Full time

    Job OverviewSarasota Memorial Health is seeking a dedicated and compassionate Licensed Practical Nurse II (LPN II) to join our team. This full-time position offers a competitive salary of $ $60,000 - $80,000 per year, depending on experience.Job DescriptionThe LPN II will play a vital role in implementing nursing care for assigned patients under the...

  • Director of Finance

    2 days ago


    Tampa, FL, United States Hyatt Hotels Corporation Full time

    If you're looking for a career with Apple Leisure Group, please click here to view job postings. If you're looking for a career with our Inclusive Collection, please click here to view job postings. "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step...


  • Sarasota, FL, United States First Physicians Group of Sarasota Memorial Health Care System Full time

    Sarasota Memorial Health Care System is seeking General, Pediatric & Acute Pain Anesthesiologists to join a growing team at Sarasota Memorial Hospital. The employed physician group of SMHCS, First Physicians Group, took over Anesthesiology in April 2023 and is growing this group to include 40+ physicians and 100+ CRNAs. This team is built upon Leadership s...


  • sarasota, United States Everglades University Sarasota FL Campus Full time

    Everglades University’s Sarasota, FL Campus is regionally accredited, non-profit, and is currently seeking qualified individuals to join our team in Admissions. We seek experienced individuals who will provide vision and leadership in an environment that embraces learning, positive spirit, high-performance, integrity and diversity. Job Title: Financial...


  • Sarasota, United States Everglades University Sarasota FL Campus Full time

    Everglades University’s Sarasota, FL Campus is regionally accredited, non-profit, and is currently seeking qualified individuals to join our team in Admissions. We seek experienced individuals who will provide vision and leadership in an environment that embraces learning, positive spirit, high-performance, integrity and diversity. Job Title: Financial...


  • Sarasota, United States Sarasota County Schools Full time

    JOB DESCRIPTION: Technology Support Professional Location: Sarasota High Cost Center: Information Technology Hours Per Day: 7.5 Shift: 1st Contract Months: 12 Days Posted: 5 Posting Closing Time: 5:00 PM Title I: No Require Test: No High School Diploma/Equivalent: Yes Salary Lane: SSP10 Salary Schedules: Salary Schedules