Consulting Release Engineer Professional Multiple Cities

1 day ago

Virginia MN United States IBM Full time

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.


Your Role and Responsibilities
As a Salesforce Release Engineer at IBM, you will be focused on supporting a SFDC platform at the Department of Veterans Affairs in a high-demand customer success environment. Responsibilities may include deploying code changes in different environments for testing and production environments through Copado, end user support, troubleshooting, and managing security settings in Salesforce. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.


Program Mission
The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery.


How you will support the mission:

  1. Analyzing organization capabilities to suggest process and performance improvement.
  2. Support the daily cross-functional operational readiness of VA’s shared Salesforce.com platform.
  3. Managing the lifecycle of change requests and deploying any changes to Production.
  4. Define and implement standardized deployment schedules that deliver hotfixes, minor, medium, and major releases (using GitHub, Copado, and Salesforce methods).
  5. Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
  6. Act as a Salesforce SME and participate in the planning and analysis of business requirements for system changes and enhancements when needed.
  7. Evaluate new Salesforce releases and applications, participate in plans for their implementation, and remain current with Salesforce administration best practices.
  8. Provide Salesforce development best practice insight for secure application development and release management.
  9. Perform regression testing and validation of Salesforce configuration and development.
  10. Packaging the implementation of a release in Git/Copado, merging with upstream work, resolving conflicts, coordinating tasks with the development team, maintaining a pre/post deployment checklist and deploying to sandboxes.
  11. Troubleshoot and complete complex data loads.

Required Technical and Professional Expertise

  • Service desk or other experience working in a customer service capacity.
  • Knowledge of SFDC configuration including the use of third-party tools.
  • Experience with data migration into SFDC for objects including but not limited to accounts, contacts, cases, leads, and opportunities and custom objects.
  • Must be able to obtain a government security clearance (Public Trust).

Preferred Technical and Professional Expertise

  • Salesforce development experience.
  • Experience working in the government sector or multiple Salesforce org environment.
  • Salesforce Application Builder Certification.
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