Practice Manager

3 weeks ago

Cave City KY United States T J REGIONAL HEALTH INC Full time

JOB SUMMARY

The Practice Manager is responsible for supporting day to day clinic operations at any location in which TJ Regional Health operates. This includes ensuring efficient and effective clinic flow, providing support to all staff within the clinic, and addressing any patient concerns. The Practice Manager will work in collaboration with all Employed Provider Service leadership to ensure assigned clinics are meeting KPIs. The Practice Manager will be responsible for all clinical and/or patient access staff within the clinic and act as a liaison to providers within the clinic.

JOB REQUIREMENTS

Minimum Education

Associates degree in business or clinical field. Bachelor's degree preferred.

Minimum Work Experience

Minimum of 5 years experience in ambulatory setting with 3-5 years of experience in management required.
Minimum of 3 years of relevant experience required.

Required Skills

Excellent interpersonal communication, problem solving, and conflict resolution skills
Possession of analytical decision-making skills necessary to quickly assess and resolve complex logistical, technical, and patient care problems and issues
Ability to train, motivate, and supervise subordinate staff
High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution.

Physical Requirements

Sitting - 1-15%

Walking - => 32%

Standing => 32%

Bending/Squatting - 1-15%

Climbing/Kneeling - 1-15%

Twisting - 16-31%

OSHA

Minimal potential for Direct Exposure

Visual and Hearing Requirements

Must be able to see with corrective eyewear

Color vision ability required

Must be able to hear clearly with assistance

Other Physical/Environmental Demands

Lifting - 0-50- lbs, 50 or more with assistance

Carrying - 0-50 lbs, 50 or more with assistance

Pulling - Up to 100 lbs

Pushing - Up to 100 lbs

LEADERSHIP CAPABILITIES

Supports the Mission, Service and Values of the organization.

ESSENTIAL FUNCTIONS

Responsible for supporting day to day clinic operations
Prepares accurate and timely analyses that capture and communicate business results, variances, and performance trends.
Assumes responsibility for the direction and management of assigned clinical facilities to ensure organizational goals and objectives are met
Develops and implements strategies to promote interdisciplinary team building
Responsible for recruitment, hiring, training, development, and dismissal of assigned facility staff
Responsible for building and maintaining a unified, high performing interdisciplinary team
Develop staffing models in conjunction with specialty and patient care needs; working with the Director of Clinical Nursing and Director of Clinic Patient Access for needed staffing concerns
Attends and leads regularly scheduled team and staff meetings
Performs other related duties as assigned

ORGANIZATIONAL EXPECTATIONS

T.J Pledge

I Will Show Compassion

-see all patients, family members, coworkers, physicians, and anyone else at T.J. as my customer.

-recognize that each and every interaction I have at T.J. Regional Health matters

-show kindness and compassion towards my customers at all times

-be sensitive to the personal and private needs of every customer

I Will Cooperate With Others

-maintain zero tolerance for abusive behavior

-listen and be willing to accept fault when I make a mistake

-never underestimate the power of an apology

-refrain from blame and judgment

-bring a sense of calm to stressful situations

I Will Collaborate With Others

-value myself and every coworker as an equal part of one GREAT team working together

-treat others in a way that I would like to be treated

-participate only in conversations that are courteous, respectful, and reflect positively on my teammates and T.J. Regional Health

-foster a calm and pleasant atmosphere, and refrain from gossip, rumors, and insults

-speak honestly, seek truth, and act with integrity towards my teammates

-value the uniqueness and expertise that each team member contributes to the whole

-meet the need of the moment, regardless of whether or not it is considered part of my job

I Will Communicate

-smile - at everyone

-always introduce myself, my role, and my purpose use body language, eye contact, and tone of voice that shows respect in every interaction

-follow the 10/5 rule: always acknowledging people at 10 feet away with a smile and always greeting people at 5 feet away

-escort any customer in need (visitors, patients) to their destination

I Will Adapt To Change

-be a part of the solution when I am presented with a challenge

-embrace change and set the example for those around me

-accept openly when there are changes that T.J. Regional and/or I have no control over

-manage the expectations of others by explaining duration and next steps as often as needed

I Will Be A Champion

-serve with passion

-view myself as an owner of T.J. Regional Health and act accordingly

-take responsibility for the physical appearance of T.J. Regional Health, including my work area

-go out of my way to daily thank and compliment my customers and coworkers

-dare to make a difference and be exceptional

-constantly try to improve myself and T.J. Regional Health

-speak positively about T.J. Regional, while at work and in public places outside of work

#TJRegionalHealth10

Education
Preferred
Associates or better in Business Administration
Associates or better in Nursing

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